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Which social media channels are NOT available out-of-box?
What do blue circles in the timeline of a case form represent?
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
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_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
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Question 88 - CIS-CSM discussion

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Which of the following are best practice with regard to data imports? (Choose two.)

A.
When importing to multiple instances import to each instance separately.
Answers
A.
When importing to multiple instances import to each instance separately.
B.
Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
Answers
B.
Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
C.
Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
Answers
C.
Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
D.
Images embedded in Knowledge Articles should be uploaded separately
Answers
D.
Images embedded in Knowledge Articles should be uploaded separately
Suggested answer: C, D
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asked 23/09/2024
Oliver Lüthi
40 questions
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