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Question 94 - CIS-CSM discussion

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Which of the following are correct for parent/child synchronization? (Choose two.)

A.
Multiple child cases can be managed from a parent case as in Major Issue Management
Answers
A.
Multiple child cases can be managed from a parent case as in Major Issue Management
B.
The Administrator can choose which fields to synchronize from parent to child cases
Answers
B.
The Administrator can choose which fields to synchronize from parent to child cases
C.
Parent to child cases can be synchronized regardless of which state the case is in
Answers
C.
Parent to child cases can be synchronized regardless of which state the case is in
D.
The property to synchronize parent to child cases is automatically enabled
Answers
D.
The property to synchronize parent to child cases is automatically enabled
Suggested answer: A, C

Explanation:

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html

asked 23/09/2024
Larry Wong
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