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Question 98 - CIS-CSM discussion

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Which of the following roles can update a consumer's record? (Choose two.)

A.
Consumer Support Agent {sn_customerservice.consumer_agent)
Answers
A.
Consumer Support Agent {sn_customerservice.consumer_agent)
B.
Customer Service Manager (sn_customerservice_manager)
Answers
B.
Customer Service Manager (sn_customerservice_manager)
C.
Customer Service Agent (sn_customerservice_agent)
Answers
C.
Customer Service Agent (sn_customerservice_agent)
D.
Customer (sn_customerservice.customer)
Answers
D.
Customer (sn_customerservice.customer)
Suggested answer: A, D
asked 23/09/2024
Nabil MHB
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