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Which social media channels are NOT available out-of-box?
What do blue circles in the timeline of a case form represent?
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In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer Given this scenario, what is the chronological order of case states used to manage this case?
How many outbound email accounts are supported in Customer Service Management?
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

Question 127 - CIS-CSM discussion

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When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?

A.
Allows access to knowledge articles that are related to entitlements owned by a customer
Answers
A.
Allows access to knowledge articles that are related to entitlements owned by a customer
B.
Allows access to multi-product line knowledge articles
Answers
B.
Allows access to multi-product line knowledge articles
C.
Allows access to knowledge articles that are related to products owned by a customer
Answers
C.
Allows access to knowledge articles that are related to products owned by a customer
D.
Allows access to knowledge articles based on customer's security access
Answers
D.
Allows access to knowledge articles based on customer's security access
Suggested answer: C
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asked 23/09/2024
irwandi irwandi
33 questions
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