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Which social media channels are NOT available out-of-box?
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Question 133 - CIS-CSM discussion

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External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. What can they approve in relation to cases via the portals?

A.
Change Records and Request Records
Answers
A.
Change Records and Request Records
B.
Request Records and Escalations
Answers
B.
Request Records and Escalations
C.
Problem Records and Incident Records
Answers
C.
Problem Records and Incident Records
D.
Problem Records and Escalations
Answers
D.
Problem Records and Escalations
Suggested answer: A
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asked 23/09/2024
john rosselot
37 questions
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