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Question 136 - CIS-CSM discussion

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What is KCS (Knowledge Centered Services)?

A.
A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
Answers
A.
A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
B.
A documented methodology to provide a set of best practices for creating and maintaining knowledge
Answers
B.
A documented methodology to provide a set of best practices for creating and maintaining knowledge
C.
A dashboard with specific visualization of the different knowledge bases and categories
Answers
C.
A dashboard with specific visualization of the different knowledge bases and categories
D.
An application that helps agents and managers to create cases from Knowledge articles
Answers
D.
An application that helps agents and managers to create cases from Knowledge articles
Suggested answer: B

Explanation:

https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge-management/concept/knowledge-centred-configuration.html#:~:text=Knowledge%2DCentered%20Service%20(KCS),KCS%20(V6)%20verified%20product.

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asked 23/09/2024
Lara Umemoto
49 questions
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