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Which social media channels are NOT available out-of-box?
What do blue circles in the timeline of a case form represent?
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
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_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
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Question 167 - CIS-CSM discussion

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What does viewing a customer's install base enable customer service agents to do? (Choose two.)

A.
See the detailed configurations of the products and services deployed for a customer to determine me action needed
Answers
A.
See the detailed configurations of the products and services deployed for a customer to determine me action needed
B.
Monitor alerts for operational services and configuration items that affect service health
Answers
B.
Monitor alerts for operational services and configuration items that affect service health
C.
Trace information provided m a case to the right product or service to which it relates
Answers
C.
Trace information provided m a case to the right product or service to which it relates
D.
Close an upsell of related products and services not yet purchased by a customer
Answers
D.
Close an upsell of related products and services not yet purchased by a customer
Suggested answer: A, C
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asked 23/09/2024
Ricardo Andres
30 questions
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