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Question 177 - CIS-CSM discussion

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A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

A.
No escalation approval flow is configured
Answers
A.
No escalation approval flow is configured
B.
The parent account of the account to be escalated is not active
Answers
B.
The parent account of the account to be escalated is not active
C.
The customer service agent is not assigned with the escalation requester role
Answers
C.
The customer service agent is not assigned with the escalation requester role
D.
The account already has an open escalation record
Answers
D.
The account already has an open escalation record
Suggested answer: C, D
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asked 23/09/2024
Maurice Sterkenburg
35 questions
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