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Which social media channels are NOT available out-of-box?
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Question 207 - CIS-CSM discussion

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What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?

A.
Consumer (sn_customservice.consumer)
Answers
A.
Consumer (sn_customservice.consumer)
B.
Customer (sn_suctomservice.customer)
Answers
B.
Customer (sn_suctomservice.customer)
C.
External (snc_external)
Answers
C.
External (snc_external)
D.
Proxy Contact (sn_customservice.proxy_contact)
Answers
D.
Proxy Contact (sn_customservice.proxy_contact)
Suggested answer: D
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asked 23/09/2024
Mohsin Raza
43 questions
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