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Which social media channels are NOT available out-of-box?
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_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. Options are :
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Question 212 - CIS-CSM discussion

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Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

A.
Trending Topics
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A.
Trending Topics
B.
Auto-Responder
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B.
Auto-Responder
C.
Proactive Customer Service Operations
Answers
C.
Proactive Customer Service Operations
D.
Self-Service Analytics
Answers
D.
Self-Service Analytics
Suggested answer: B
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asked 23/09/2024
istvan Balla
41 questions
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