Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

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Rolf Johannesen| · Accepted Answer

A new major case is created and the major case candidate Is added as a child to the major case

Rolf Johannesen| · Answer

The major case candidate is closed and a new major case is created

Rolf Johannesen| · Answer

The major case candidate becomes the major case

Rolf Johannesen| · Answer

The major case candidate requires an approval from the major issue manager

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Question 218 - CIS-CSM discussion

Suggested answer: D

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