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Question 16 - CIS-SP discussion

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What is delegated administration?

A.
Allows users without the admin role to develop applicatoins.
Answers
A.
Allows users without the admin role to develop applicatoins.
B.
Allows service providers to grant admin access to their customers.
Answers
B.
Allows service providers to grant admin access to their customers.
C.
Allows tasks and approvals to be handled temporarily by another user.
Answers
C.
Allows tasks and approvals to be handled temporarily by another user.
D.
Another name for Process Separation.
Answers
D.
Another name for Process Separation.
Suggested answer: C

Explanation:

Delegated administration in ServiceNow allows tasks and approvals to be temporarily handled by another user. This functionality is particularly useful in scenarios where the primary user is unavailable, ensuring that workflows and processes continue without interruption. It helps maintain efficiency and continuity in service management by allowing designated users to take over specific responsibilities temporarily.

* ServiceNow Product Documentation on Delegated Administration1

* ServiceNow Knowledge Base on Delegated Approvals and Tasks2

asked 23/09/2024
vladimir tolkunov
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