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What happens when the glide.knowman.allow_edit_global_articles system property is enabled ?

Question 42 - CIS-SP discussion

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What happens when the glide.knowman.allow_edit_global_articles system property is enabled ?

A.
Users in global can check out and edit global articles
Answers
A.
Users in global can check out and edit global articles
B.
Users from any domain with a knowledge admin role and can check out and edit global articles
Answers
B.
Users from any domain with a knowledge admin role and can check out and edit global articles
C.
Users with admin rights from global domain can check out and edit global articles
Answers
C.
Users with admin rights from global domain can check out and edit global articles
D.
Any user from a domain other than the global domain can check out and edit global articles
Answers
D.
Any user from a domain other than the global domain can check out and edit global articles
Suggested answer: A

Explanation:

The glide.knowman.allow_edit_global_articles system property in ServiceNow, when enabled, allows users in the global domain to check out and edit global knowledge articles. This property is particularly useful in scenarios where an organization wants to centralize the editing of knowledge articles to users who are part of the global domain, typically administrators or designated knowledge managers.

This setting ensures that while users from other domains can view and utilize the global knowledge articles, the editing rights are reserved for global domain users to maintain consistency and control over the content. It's important to note that this property does not extend editing privileges to users from non-global domains or to all users with a knowledge admin role; it specifically targets users within the global domain.

The configuration of this property is a part of the knowledge management best practices in ServiceNow, as it helps in maintaining the quality and integrity of knowledge articles by restricting edit access to a controlled group of users. This approach aligns with the overall strategy of domain separation, where the goal is to separate and protect the data and operations of different business units or domains within the same ServiceNow instance1.

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asked 23/09/2024
Gennaro Migliaccio
33 questions
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