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Question 54 - CIS-SPM discussion

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A user's availability is calculated as:

A.
Allocated time
Answers
A.
Allocated time
B.
Capacity minus allocation
Answers
B.
Capacity minus allocation
C.
Sum of allocated and confirmed hours, divided by the total capacity
Answers
C.
Sum of allocated and confirmed hours, divided by the total capacity
D.
Allocated hours divided by the total capacity
Answers
D.
Allocated hours divided by the total capacity
Suggested answer: D

Explanation:

According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html

asked 23/09/2024
Nguyen Tan Hung
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