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Question 287 - Certified Business Analyst discussion

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A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.

Which resource Is critical for the BA to include in UAT?

A.
Support agents
Answers
A.
Support agents
B.
System developers
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B.
System developers
C.
Quality assurance testers
Answers
C.
Quality assurance testers
Suggested answer: A

Explanation:

Support agents are critical for the BA to include in UAT because they are the end users of the Service Cloud enhancements and can validate whether the solution meets their needs and expectations. System developers and quality assurance testers are important for the development and testing phases, but they are not essential for UAT, which is focused on the business requirements and user feedback.Reference:Learn About User Acceptance Testing Unit, [User Acceptance Testing Strategies for Large Data Volume Scenarios], [Role of the BA in User Acceptance Testing]

asked 25/09/2024
Okan YILDIZ
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