A client wants to keep track of project metrics based on the request that was submitted, but they do not want the requestor to fill this information out. How would a system administrator configure this request?

Question

Priyantha Perea · Accepted Answer

Do not make the additional fields in the Custom Form available to the requester, but add them to the project details section

Priyantha Perea · Answer

Create a section break to the request Custom Form containing the metric fields, and change the permissions so it is not visible to the requestor

Priyantha Perea · Answer

Restrict access to the metric fields by removing request queue access from the requester and change their access level to 'view'

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