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Question 21 - AD0-E908 discussion

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Which two actions are necessary for a request queue to be visible in the system? (Choose two.)

A.
Check the box to publish as a help request queue
Answers
A.
Check the box to publish as a help request queue
B.
Add a routing rule to the queue details
Answers
B.
Add a routing rule to the queue details
C.
Indicate the default fields to be shown on all requests
Answers
C.
Indicate the default fields to be shown on all requests
D.
Ensure that the queue project is within a status that equates to Current
Answers
D.
Ensure that the queue project is within a status that equates to Current
Suggested answer: A, D

Explanation:

Objective: Make a request queue visible in the system.

Necessary Actions:

Action 1: Check the box to publish as a help request queue. This action makes the queue available for users to submit help requests.

Action 2: Ensure that the queue project is within a status that equates to Current. This ensures the project is active and visible to users.

asked 02/10/2024
Matt Smith
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