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Question 158 - 220-1102 discussion

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While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

A.
Send a quick message regarding the delay to the next customer.
Answers
A.
Send a quick message regarding the delay to the next customer.
B.
Cut the current customer's lime short and rush to the next customer.
Answers
B.
Cut the current customer's lime short and rush to the next customer.
C.
Apologize to the next customer when arriving late.
Answers
C.
Apologize to the next customer when arriving late.
D.
Arrive late to the next meeting without acknowledging the lime.
Answers
D.
Arrive late to the next meeting without acknowledging the lime.
Suggested answer: A

Explanation:

The support representative should send a quick message regarding the delay to the next customer.This will help the next customer understand the situation and adjust their schedule accordingly.

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asked 02/10/2024
Volkan Ozsoy
34 questions
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