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CompTIA 220-1102 Practice Test - Questions Answers

List of questions

Question 1

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A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Removed all jewelry
Removed all jewelry
Completed an inventory of tools before use
Completed an inventory of tools before use
Practiced electrical fire safety
Practiced electrical fire safety
Connected a proper ESD strap
Connected a proper ESD strap
Suggested answer: D
Explanation:

The technician should have connected a proper ESD strap to prevent damage to the motherboard.ESD (electrostatic discharge) can cause damage to electronic components, and an ESD strap helps to prevent this by grounding the technician and preventing the buildup of static electricity. Removing all jewelry is also a good practice, but it is not the most likely solution to this problem.

asked 02/10/2024
Ajay Jaiswal
34 questions

Question 2

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A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Default gateway
Default gateway
Host address
Host address
Name server
Name server
Subnet mask
Subnet mask
Suggested answer: A
Explanation:

The technician most likely needs to change the default gateway on the workstation to resolve the issue. The default gateway is the IP address of the router that connects the workstation to the internet, and it is responsible for routing traffic between the workstation and the internet. If the default gateway is incorrect, the workstation will not be able to access external web pages.

asked 02/10/2024
Juan Tovar
39 questions

Question 3

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A technician needs to recommend the best backup method that will mitigate ransomware attacks.

Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

Full
Full
Differential
Differential
Off-site
Off-site
Grandfather-father-son
Grandfather-father-son
Suggested answer: B
Explanation:

The differential backup method would best address these concerns. Differential backups only back up files that have changed since the last full backup, which means that only a few files would be backed up each time. This would help to mitigate the risk of ransomware attacks, as only a few files would be affected if an attack occurred. Additionally, differential backups require less storage space than full backups.

asked 02/10/2024
Andrzej Pawlus
51 questions

Question 4

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A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Scope of change
Scope of change
Risk level
Risk level
Rollback plan
Rollback plan
End user acceptance
End user acceptance
Suggested answer: C
Explanation:

The rollback plan should be updated before requesting approval again. A rollback plan is a plan for undoing a change if it causes problems, and it is an important part of any change management process. If the change advisory board did not approve the requested change due to the lack of alternative actions if implementation failed, then updating the rollback plan would be the best way to address this concern.

asked 02/10/2024
Lance Gentle
51 questions

Question 5

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A user is having phone issues after installing a new application that claims to optimize performance.

The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Reset the phone to factory settings
Reset the phone to factory settings
Uninstall the fraudulent application
Uninstall the fraudulent application
Increase the data plan limits
Increase the data plan limits
Disable the mobile hotspot.
Disable the mobile hotspot.
Suggested answer: B
Explanation:

Installing applications directly from a vendor's website can be risky, as the application may be malicious or fraudulent. Uninstalling the application can help mitigate the issue by removing the source of the problem

asked 02/10/2024
Stephen McMahon
36 questions

Question 6

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A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Remote wipe
Remote wipe
Anti-maIware
Anti-maIware
Device encryption
Device encryption
Failed login restrictions
Failed login restrictions
Suggested answer: A
Explanation:

The feature that BEST addresses the user’s concern is remote wipe. This is because remote wipeallows the user to erase all data on the mobile device if it is lost or stolen, which will prevent unauthorized access to the device1.

asked 02/10/2024
Herlinda Cantu
46 questions

Question 7

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When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Have the user provide a callback phone number to be added to the ticket
Have the user provide a callback phone number to be added to the ticket
Assign the ticket to the department's power user
Assign the ticket to the department's power user
Register the ticket with a unique user identifier
Register the ticket with a unique user identifier
Provide the user with a unique ticket number that can be referenced on subsequent calls.
Provide the user with a unique ticket number that can be referenced on subsequent calls.
Suggested answer: D
Explanation:

The technician should provide the user with a unique ticket number that can be referenced on subsequent calls to make sure the ticket is associated with the correct user. This is becauseregistering the ticket with a unique user identifier, having the user provide a callback phone number to be added to the ticket, or assigning the ticket to the department’s power user will not ensure that the ticket is associated with the correct user2.

asked 02/10/2024
Daria Frutskaya
43 questions

Question 8

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Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Home
Home
Pro for Workstations
Pro for Workstations
Enterprise
Enterprise
Pro
Pro
Suggested answer: D
Explanation:

The most cost-effective version of Windows 10 that allows remote access through Remote Desktop is Windows 10 Pro. Windows 10 Pro includes Remote Desktop, which allows users to connect to a remote computer and access its desktop, files, and applications. Windows 10 Home does not includeRemote Desktop, while Windows 10 Pro for Workstations and Windows 10 Enterprise are more expensive versions of Windows 10 that include additional features for businesses

asked 02/10/2024
Harikrishnan Santhanadas
44 questions

Question 9

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Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Install and run Linux and the required application in a PaaS cloud environment
Install and run Linux and the required application in a PaaS cloud environment
Install and run Linux and the required application as a virtual machine installed under the Windows OS
Install and run Linux and the required application as a virtual machine installed under the Windows OS
Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed
Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed
Set up a dual boot system by selecting the option to install Linux alongside Windows
Set up a dual boot system by selecting the option to install Linux alongside Windows
Suggested answer: B
Explanation:

The user should install and run Linux and the required application as a virtual machine installed under the Windows OS. This solution would allow for parallel execution of the Linux application and Windows applications2. The MOST efficient solution that allows for parallel execution of the Linux application and Windows applications is to install and run Linux and the required application as a virtual machine installedunder the Windows OS. This is because it allows you to run both Linux and Windows together without the need to keep the Linux portion confined to a VM window3.

asked 02/10/2024
Garwin Liu
37 questions

Question 10

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A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Change the DNS address to 1.1.1.1
Change the DNS address to 1.1.1.1
Update Group Policy
Update Group Policy
Add the site to the client's exceptions list
Add the site to the client's exceptions list
Verity the software license is current.
Verity the software license is current.
Suggested answer: C
Explanation:

The technician should add the update site to the client’s exceptions list to bypass the proxy. This can be done through the client’s web browser settings, where the proxy settings can be configured. By adding the update site to the exceptions list, the client will be able to access the site and download the software update.

asked 02/10/2024
Andrey Baturov
44 questions
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