Which of the following should be done NEXT?

Educate the user on the solution that was performed.

Send an email to Telecom to inform them of the issue and prevent reoccurrence.

Tell the user to take time to fix it themselves next time.

Educate the user on the solution that was performed.

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Educate the user on common threats and how to avoid them.

Educate the user on malware removal.

Educate the user on how to reinstall the laptop OS.

Educate the user on how to access recovery mode.

Educate the user on common threats and how to avoid them.

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

The GPS application contains malware.

The GPS application is installing software updates.

The GPS application contains malware.

The GPS application is updating its geospatial map data.

The GPS application is conflicting with the built-in GPS.

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

Delete the microphone from Device Manager and scan for new hardware,

Replace the USB microphone with one that uses a traditional 3.5mm plug.

A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

The user is not connected to the VPN.

A low battery is preventing the connection.

A user received the following error upon visiting a banking website:The security presented by website was issued a different website' s address .A technician should instruct the user to:

clear the browser cache and contact the bank.

close out of the site and contact the bank.

continue to the site and contact the bank.

update the browser and contact the bank.

Which of the following is a consequence of end-of-lite operating systems?

Operating systems no longer receive updates.

Operating systems void the hardware warranty.

Operating systems cease to function.

Operating systems no longer receive updates.

Operating systems are unable to migrate data to the new operating system.

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:How do you want to Open this file?Which of the following is the MOST likely reason this script is unable to run?

The runtime environment is not installed.

Scripts are not permitted to run.

The script was not built for Windows.

The script requires administrator privileges,

The runtime environment is not installed.

A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

The PXE boot option has not been enabled

The computer's CMOS battery failed.

The PXE boot option has not been enabled

The Ethernet cable the technician is using to connect the desktop to the network is faulty.

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements?

A full backup of the data that is stored of site in cold storage

A daily, incremental backup that is saved to the corporate file server

An additional, secondary hard drive in a mirrored RAID configuration

A full backup of the data that is stored of site in cold storage

Weekly, differential backups that are stored in a cloud-hosting provider

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor?

Swapping the cables for the monitors

Rearranging the monitor's position in display settings

Swapping the cables for the monitors

Using the Ctrl+AIt+> to correct the display orientation

Updating the display drivers for the video card

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

regulatory compliance requirements.

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Commissioning an automated callback system

Submitting tickets through email

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Dumpster for recycling plastics

A technician has verified that a user's computer has a virus, and the antivirus software is out Of date.Which of the following steps should the technician take NEXT?

Download the latest virus definitions

Educate the end user about viruses

Download the latest virus definitions

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

Require the user to change the password at the next log-in.

Disallow tie user from changing the password.

Choose a password that never expires.

A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file extension Which pf the following actions is the FIRST step the technician should take?

Disconnect the machine from the network

Use a batch file to rename the files-

Disconnect the machine from the network

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

Enabling BitLocker on all hard drives

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

The workstations and the authentication server have a system clock difference.

A user changed the time zone on a local machine.

The Group Policy setting has disrupted domain authentication on the system,

The workstations and the authentication server have a system clock difference.

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid.Which of the following should be checked FIRST?

System File Checker to check for modified Windows files

Services in Control Panel to check for overutilization

Performance Monitor to check for resource utilization

System File Checker to check for modified Windows files

Event Viewer to identify errors

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Reboot the system in safe mode and rescan.

Run the virus scanner in an administrative mode.

Reinstall the operating system.

Reboot the system in safe mode and rescan.

Manually delete the infected files.

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit.

The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.

The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Send a quick message regarding the delay to the next customer.

Cut the current customer's lime short and rush to the next customer.

Apologize to the next customer when arriving late.

Arrive late to the next meeting without acknowledging the lime.

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Deal appropriately with customer's confidential material .

CompTIA 220-1102 Practice Test 4 - Free Online Exam Prep & Questions

Question 1 / 40

Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Owners can be notified a change is being made and can monitor it for performance impact. Most Voted

A risk assessment can be performed to determine if the software is needed.

End users can be aware of the scope of the change.

A rollback plan can be implemented in case the software breaks an application.

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CompTIA 220-1102 Practice Test 4

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