A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

Document the date and time of change.

Document the purpose of the change.

Document findings of the sandbox test.

A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

Ask coworkers to make sure no one touches the hard drive.

Leave the hard drive on the table; it will be okay while the other task is completed.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

Connect an electrostatic discharge strap to the drive.

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

The systems utilizing a 32-bit OS.

The system's memory is failing.

The system requires BIOS updates.

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue?

Disable the Windows Update service.

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.

Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

Use open-ended questions to further diagnose the issue.

Offer to wipe and reset the device for the customer.

Advise that the help desk will investigate and follow up at a later date.

Put the customer on hold and escalate the call to a manager.

Use open-ended questions to further diagnose the issue.

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Delete the application's cache.

Uninstall and reinstall the application.

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.However, other employees can successfully use the Testing program.INSTRUCTIONSReview the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:Index number of the Event Viewer issueFirst command to resolve the issueSecond command to resolve the issueBSOD Commands: Event Viewer: System Error:

See the answer below in explanation.

A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?

Secondary account and recovery code

Facial recognition and PIN code

Secondary account and recovery code

An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100%utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?

A cryptominer is verifying transactions.

Spyware is redirecting browser searches.

A cryptominer is verifying transactions.

Files were damaged from a cleaned virus infection.

A keylogger is capturing user passwords.

A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Add a user account to the local administrator's group.

Configure Windows Defender Firewall to allow access to all networks.

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

Restricting local administrators

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

The incorrect DNS address was assigned.

A firewall is blocking the application.

The incorrect DNS address was assigned.

The browser cache needs to be cleared

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Clean the environment reinstallation.

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

Clearing the application storage

Gaining root access to the tablet

Resetting the web browser cache

Clearing the application storage

Disabling mobile device management

CompTIA 220-1102 Practice Test 8 - Free Online Exam Questions 281-320

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

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CompTIA 220-1102 Practice Test 8

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