A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Restore the defaults and reimage the corporate OS.

Run an antivirus and enable encryption.

Restore the defaults and reimage the corporate OS.

Back up the files and do a system restore.

Undo the jailbreak and enable an antivirus.

A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?

Copy the program file to a USB drive and install.

Burn the program file to a CD and install.

Format the HDD and then do the installation.

Replace the HDD and then do the installation.

As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires he following:. All phishing attempts must be reported.. Future spam emails to users must be prevented.INSTRUCTIONSReview each email and perform the following within the email:. Classify the emails. Identify suspicious items, if applicable, in each email. Select the appropriate resolution Report email to Information Security. The user should not click on the link, reply to the email, or provide any personal or account information. The user should forward the email to the Information Security team or use a professional email form to report the phishing attempt. The user should also delete the email from their inbox and trash folder. The suspicious items to select are: b) From address d) Hyperlinks These items indicate that the email is not from a legitimate source and that the link is potentially malicious. The other items are not suspicious in this case, as the to address is the user's own email and there are no attachments. Classification: b) Spam This email is a spam email, as it is an unsolicited and unwanted message that tries to persuade the user to participate in a survey and claim a reward. Some suspicious items in this email are: The email offers a free wireless headphone as an incentive, which is too good to be true. The email does not provide any details about the survey company, such as its name, address, or contact information. The email contains an external survey link, which may lead to a malicious or fraudulent website. The email does not have an unsubscribe option, which is required by law for commercial emails. The appropriate resolution for this email is C. Unsubscribe. The user should look for an unsubscribe link or button at the bottom of the email and follow the instructions to opt out of receiving future emails from the sender. The user should also mark the email as spam or junk in their email client, which will help filter out similar emails in the future. The user should not click on the survey link, reply to the email, or provide any personal or financial information. Classification: c) Legitimate This email is a legitimate email, as it is from a trusted source and has a valid purpose. There are no suspicious items in this email, as the from address, the to address, the attachment, and the email body are all consistent and relevant. The appropriate resolution for this email is B. Perform no additional actions. The user can open the attachment and review the orientation material as instructed. The user does not need to report, unsubscribe, or delete this email. Classification: a) Phishing This email is a phishing attempt, as it tries to deceive the user into downloading and running a malicious attachment that could compromise their system or data. Some suspicious items in this email are: The email has a generic greeting and does not address the user by name or username. The email has an urgent tone and claims that a security patch needs to be installed immediately. The email has an attachment named ''patch1.exe'', which is an executable file that could contain malware or ransomware. The email does not match the official format or domain of CompTIA Information Security. The appropriate resolution for this email is A. Report email to Information Security. The user should not open the attachment, reply to the email, or provide any personal or account information. The user should forward the email to the Information Security team or use a professional email form to report the phishing attempt. The user should also delete the email from their inbox and trash folder. Classification: c) Legitimate This email is a legitimate email, as it is from a trusted source and has a valid purpose. There are no suspicious items in this email, as the from address, the to address, and the email body are all consistent and relevant. The appropriate resolution for this email is B. Perform no additional actions. The user can reply to the email and thank the sender for the interview opportunity. The user does not need to report, unsubscribe, or delete this email.

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The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Reinstall the application on the smartphone.

Reset the smartphone to factory settings.

A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?

Quarantine the infected system.

A user's company phone was stolen. Which of the following should a technician do next?

Provide the GPS location of the device.

In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased.

Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process.

Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software.

Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software.

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

Disable applicable BIOS options.

Start up using a flash drive OS and run System Repair.

Enable Secure Boot and reinstall the system.

A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).

Uninstall unnecessary software.

Install the latest GPU drivers.

Uninstall unnecessary software.

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Disable the browser from sending notifications to the Action Center.

Run a full antivirus scan on the computer.

Disable all Action Center notifications.

Move specific site notifications from Allowed to Block.

A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in

Does the program work on another computer?

Is anyone else having this issue?

When trying to access a secure internal network, the user receives an error messaging stating, 'There is a problem with this website's security certificate.' The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?

Select View Certificates and then Install Certificate.

Reimage the system and install SSL.

Install Trusted Root Certificate.

Select View Certificates and then Install Certificate.

Continue to access the website.

A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?

Run repeated remediation scans until the malware is removed.

Run one scan and schedule future scans.

Back up the uninfected files and reimage the computer.

Restore the clean backup copies of the infected files.

Run repeated remediation scans until the malware is removed.

Which of the following is the most likely reason a filtration system is critical for data centers?

High humidity levels can rust metal.

Insects can invade the data center.

Dust particles can clog the machines.

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop: Which of the following should the technician do to connect via RDP?

Open port 3389 on the Windows firewall.

Confirm the user can ping the default gateway.

Change the IP address on the user's laptop.

Change the subnet mask on the user's laptop.

Open port 3389 on the Windows firewall.

When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

Connect to the company's Wi-Fi network.

Change the settings on the phone to connect to a different cellular tower.

Install a cellular repeater at the office for this user.

Update all applications on the phone.

A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

Wait until the customer is done speaking and offer assistance.

Place the customer on hold until the customer calms down.

Disconnect the call to avoid a confrontation.

Wait until the customer is done speaking and offer assistance.

Escalate the issue to a supervisor.

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Restore the defaults and reimage the corporate OS.

Run an antivirus and enable encryption.

Restore the defaults and reimage the corporate OS.

Back up the files and do a system restore.

Undo the jailbreak and enable an antivirus.

CompTIA 220-1102 Practice Test 12 - Free Online Exam Questions 441-480

An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

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CompTIA 220-1102 Practice Test 12

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