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Question 160 - 220-1102 discussion

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A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

A.
Avoid distractions
Answers
A.
Avoid distractions
B.
Deal appropriately with customer's confidential material .
Answers
B.
Deal appropriately with customer's confidential material .
C.
Adhere to user privacy policy
Answers
C.
Adhere to user privacy policy
D.
Set and meet timelines
Answers
D.
Set and meet timelines
Suggested answer: A

Explanation:

The technician's action of setting the phone to silent while troubleshooting the customer's PC is an example of avoiding distractions. By setting the phone to silent, the technician is ensuring that they are able to focus on the task at hand without any distractions that could potentially disrupt their workflow. This is an important practice when handling customer's confidential material, as it ensures that the technician is able to focus on the task and not be distracted by any external sources.

Furthermore, it also adheres to user privacy policies, as the technician is not exposing any confidential information to any external sources.

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asked 02/10/2024
ERIK BURDETT
42 questions
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