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Question 171 - 220-1102 discussion

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A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

A.
Escalate the ticket to Tier 2.
Answers
A.
Escalate the ticket to Tier 2.
B.
Run a virus scan.
Answers
B.
Run a virus scan.
C.
Utilize a Windows restore point.
Answers
C.
Utilize a Windows restore point.
D.
Reimage the computer.
Answers
D.
Reimage the computer.
Suggested answer: B

Explanation:

https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives(3-0) When a user reports that their workstation is behaving strangely after opening a suspicious email, the first step a technician should take is to run a virus scan on the computer. This is because opening a suspicious email is a common way for viruses and malware to infect a computer. Running a virus scan can help identify and remove any infections that may be causing the computer to behave strangely.

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asked 02/10/2024
Gary Corley
38 questions
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