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Question 203 - 220-1102 discussion

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A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

A.
Rebuild Windows profiles.
Answers
A.
Rebuild Windows profiles.
B.
Reimage the workstation
Answers
B.
Reimage the workstation
C.
Roll back updates
Answers
C.
Roll back updates
D.
Perform a system file check
Answers
D.
Perform a system file check
Suggested answer: D

Explanation:

If this file is missing or corrupted, it can cause application crashes or errors when trying to open websites in a browser. To fix this, the technician can perform a system file check, which is a utility that scans and repairs corrupted or missing system files1. To perform a system file check, the technician can follow these steps:

Open the Command Prompt as an administrator. To do this, type cmd in the search box on the taskbar, right-click on Command Prompt, and select Run as administrator. In the Command Prompt window, type sfc /scannow and hit Enter. This will start the scanning and repairing process, which may take some time.

Wait for the process to complete. If any problems are found and fixed, you will see a message saying Windows Resource Protection found corrupt files and successfully repaired them. If no problems are found, you will see a message saying Windows Resource Protection did not find any integrity violations.

Restart your computer and check if the issue is resolved.

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asked 02/10/2024
mohammed rafiuddin
38 questions
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