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Question 230 - 220-1102 discussion

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A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

A.
Examine the antivirus logs.
Answers
A.
Examine the antivirus logs.
B.
Verify the address bar URL.
Answers
B.
Verify the address bar URL.
C.
Test the internet connection speed.
Answers
C.
Test the internet connection speed.
D.
Check the web service status.
Answers
D.
Check the web service status.
Suggested answer: B

Explanation:

The next troubleshooting step that the technician should perform to resolve the issue of pages flashing on the screen before staying open when accessing banking web pages is to verify the address bar URL. The address bar URL is the web address that appears in the browser’s address bar and indicates the location of the web page being accessed. Verifying the address bar URL can help determine if the user is accessing a legitimate or malicious website, as some phishing websites may try to impersonate banking websites by using similar-looking URLs or domains.

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asked 02/10/2024
Russell Ang
34 questions
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