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Question 284 - 220-1102 discussion

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A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

A.
Document the date and time of change.
Answers
A.
Document the date and time of change.
B.
Document the purpose of the change.
Answers
B.
Document the purpose of the change.
C.
Document the risk level.
Answers
C.
Document the risk level.
D.
Document findings of the sandbox test.
Answers
D.
Document findings of the sandbox test.
Suggested answer: A

Explanation:

After implementing a change authorized by the change advisory board (CAB), the technician should document the date and time of change as part of the post-implementation review. This helps to track the change history, verify the success of the change, and identify any issues or incidents caused by the change1. Documenting the purpose of the change, the risk level, and the findings of the sandbox test are all part of the pre-implementation activities that should be done before submitting the change request to the CAB2.

Reference: 2: https://www.manageengine.com/products/service-desk/itil-change-management/cab- change-advisory-board.html 1: https://www.servicenow.com/content/dam/servicenow- assets/public/en-us/doc-type/success/quick-answer/change-advisory-board-setup.pdf

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asked 02/10/2024
Maksim Alpatov
43 questions
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