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Question 350 - 220-1102 discussion

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A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space While analyzing the phone, the technician does not discover any third-party' applications or photos.

Which of the following is the best way to resolve the issue?

A.
Exchange the device for a newer one.
Answers
A.
Exchange the device for a newer one.
B.
Upgrade the onboard storage
Answers
B.
Upgrade the onboard storage
C.
Allocate more space by removing factory applications
Answers
C.
Allocate more space by removing factory applications
D.
Move factory applications to external memory.
Answers
D.
Move factory applications to external memory.
Suggested answer: D

Explanation:

The best way to resolve the issue is to move factory applications to external memory. This will free up some space on the phone's internal storage, which is required for updating the phone. To do this, you can follow these steps1:

Insert a microSD card into your phone if you don't have one already.

Go to Settings > Apps and tap on the app you want to move.

Tap on Storage and then on Change.

Select the SD card option and tap on Move.

You may need to repeat this process for multiple apps until you have enough space to update your phone. Alternatively, you can also clear the cache and data of some apps, or uninstall the apps that you don't use frequently. You can find more information on how to fix insufficient storage error on your phone in these articles234. I hope this helps.

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asked 02/10/2024
Ziyad Karadsheh
33 questions
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