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The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

A.
Screen resolution
Answers
A.
Screen resolution
B.
Screen zoom
Answers
B.
Screen zoom
C.
Screen timeout
Answers
C.
Screen timeout
D.
Screen brightness
Answers
D.
Screen brightness
E.
Screen damage
Answers
E.
Screen damage
F.
Screen motion smoothness
Answers
F.
Screen motion smoothness
Suggested answer: C, D

Explanation:

Screen timeout is the setting that determines how long the screen stays on after the user stops interacting with the phone. Screen brightness is the setting that determines how much light the screen emits. Both of these settings affect the battery life of the phone, as keeping the screen on longer and brighter consumes more power than turning it off sooner and dimmer. A technician should check these settings first to troubleshoot the issue of low battery life and adjust them accordingly. Screen resolution, screen zoom, screen damage, and screen motion smoothness are not settings that directly affect the battery life or the screen staying on for a long time.

asked 02/10/2024
Brooke Galiata
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