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Question 384 - 220-1102 discussion
A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?
A.
Quarantine the host in the antivirus system.
B.
Run antivirus scan tor malicious software.
C.
Investigate how malicious software was Installed.
D.
Reimage the computer.
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