ExamGecko
Question list
Search
Search

List of questions

Search

Related questions











Question 384 - 220-1102 discussion

Report
Export

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

A.
Quarantine the host in the antivirus system.
Answers
A.
Quarantine the host in the antivirus system.
B.
Run antivirus scan tor malicious software.
Answers
B.
Run antivirus scan tor malicious software.
C.
Investigate how malicious software was Installed.
Answers
C.
Investigate how malicious software was Installed.
D.
Reimage the computer.
Answers
D.
Reimage the computer.
Suggested answer: B

Explanation:

Running an antivirus scan for malicious software is the first step that a support technician should do when a user reports a virus on a PC. The antivirus scan can detect and remove the virus, as well as prevent further damage or infection. Quarantining the host, investigating how the malware was installed and reimaging the computer are possible steps that can be done after running the antivirus scan, depending on the situation and the results of the scan. Verified Reference:

https://www.comptia.org/blog/how-to-remove-a-virus https://www.comptia.org/certifications/a

asked 02/10/2024
Arash Rind
42 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first