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Question 416 - 220-1102 discussion

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A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

A.
Restart the wireless adapter.
Answers
A.
Restart the wireless adapter.
B.
Launch the browser to see if it redirects to an unknown site.
Answers
B.
Launch the browser to see if it redirects to an unknown site.
C.
Instruct the user to disconnect the Wi-Fi.
Answers
C.
Instruct the user to disconnect the Wi-Fi.
D.
Instruct the user to run the installed antivirus software.
Answers
D.
Instruct the user to run the installed antivirus software.
Suggested answer: C

Explanation:

Instructing the user to disconnect the Wi-Fi is the first action the technician should take if they suspect a rogue access point. A rogue access point is an unauthorized wireless network that could be used to intercept or manipulate network traffic, compromise security, or launch attacks.

Disconnecting the Wi-Fi would prevent further exposure or damage to the user’s device or data.

Restarting the wireless adapter, launching the browser, or running the antivirus software are possible actions to take after disconnecting the Wi-Fi, but they are not as urgent or effective as the first step. Reference:

Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 22

CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide, page 456

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asked 02/10/2024
Edward Morgan
38 questions
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