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Question 513 - 220-1102 discussion

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A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

A.
Isolate the machine from the network.
Answers
A.
Isolate the machine from the network.
B.
Scan the system for hidden files.
Answers
B.
Scan the system for hidden files.
C.
Disable unused ports.
Answers
C.
Disable unused ports.
D.
Install antivirus software.
Answers
D.
Install antivirus software.
E.
Reconfigure the firewall.
Answers
E.
Reconfigure the firewall.
Suggested answer: A

Explanation:

Isolating the machine from the network is a good practice when troubleshooting a PC that is suspected of being infected with malware. This can prevent the malware from spreading to other devices on the network or communicating with external servers that may control or exploit the malware. Isolating the machine can be done by disconnecting the network cable, disabling the wireless adapter, or blocking the network traffic with a firewall.

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asked 02/10/2024
Ali Reza Azmi
43 questions
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