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Question 516 - 220-1102 discussion

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A Windows computer is experiencing slow performance when the user tries to open programs and files. The user recently installed a new software program from an external website.

Various websites are being redirected to an unauthorized site, and Task Manager shows the CPU usage is consistently at 100%. Which of the following should the technician do first?

A.
Uninstall the new program.
Answers
A.
Uninstall the new program.
B.
Check the HOSTS file.
Answers
B.
Check the HOSTS file.
C.
Restore from a previous backup.
Answers
C.
Restore from a previous backup.
D.
Clear the web browser cache.
Answers
D.
Clear the web browser cache.
Suggested answer: A

Explanation:

The symptoms that the user's Windows computer is experiencing suggest that the new software program that the user installed from an external website may be malicious or incompatible with the system. The program may be consuming a lot of CPU resources, slowing down the performance of other programs and files. The program may also be altering the browser settings or the HOSTS file, causing the web redirection to an unauthorized site. The first step that the technician should do is to uninstall the new program from the Control Panel or the Settings app, and then restart the computer. This may resolve the issue and restore the normal functionality of the computer.If the problem persists, the technician may need to perform additional steps, such as scanning for malware, checking the HOSTS file, clearing the web browser cache, or restoring from a previous backup

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asked 02/10/2024
JR Gee
31 questions
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