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Question 526 - 220-1102 discussion

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A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a 'low memory' warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

A.
Reimage the computer.
Answers
A.
Reimage the computer.
B.
Replace the system RAM.
Answers
B.
Replace the system RAM.
C.
Reinstall and update the failing software.
Answers
C.
Reinstall and update the failing software.
D.
Decrease the page file size.
Answers
D.
Decrease the page file size.
Suggested answer: C

Explanation:

The most likely cause of the intermittent crashes is that the proprietary software is incompatible, outdated, or corrupted. Reinstalling and updating the software can fix these issues and ensure the software runs smoothly. Reimaging the computer or replacing the system RAM are too drastic and unnecessary steps. Decreasing the page file size can worsen the low memory problem and affect the performance of other applications.

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asked 02/10/2024
Julius Nammeh
44 questions
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