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Question 565 - 220-1102 discussion

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An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

A.
Configure the firewall.
Answers
A.
Configure the firewall.
B.
Restore the system from backups.
Answers
B.
Restore the system from backups.
C.
Educate the end user.
Answers
C.
Educate the end user.
D.
Update the antivirus program.
Answers
D.
Update the antivirus program.
Suggested answer: C

Explanation:

When a computer keeps getting infected with malware despite multiple removals, it often indicates a gap in the user's understanding of safe computing practices. Educating the end user about the risks associated with unsafe internet browsing, downloading files from unreliable sources, and opening email attachments from unknown senders can significantly reduce the risk of future infections. Training should include best practices for password management, recognizing phishing attempts, and the importance of keeping software up to date. Empowering the user with this knowledge not only addresses the immediate issue but also contributes to the overall security posture of the organization.

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asked 02/10/2024
Emma Buchanan
40 questions
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