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A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

A.
Screen share
Answers
A.
Screen share
B.
MSRA
Answers
B.
MSRA
C.
Virtual network computer
Answers
C.
Virtual network computer
D.
RDP
Answers
D.
RDP
Suggested answer: B

Explanation:

To troubleshoot a user's computer remotely while the user is connected, the best option is Microsoft Remote Assistance (MSRA). MSRA allows the technician to view and control the user's screen with their permission, facilitating an effective troubleshooting session without disconnecting the user.

asked 02/10/2024
Vageesh Shanmukha
48 questions
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