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Question 608 - 220-1102 discussion

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A user's company phone has several pending software updates. A technician completes the following steps:

* Rebooted the phone

* Connected to Wi-Fi

* Disabled metered data

Which of the following should the technician do next?

A.
Restore the factory settings.
Answers
A.
Restore the factory settings.
B.
Clean the browser history.
Answers
B.
Clean the browser history.
C.
Uninstall and reinstall the applications.
Answers
C.
Uninstall and reinstall the applications.
D.
Clear the cache.
Answers
D.
Clear the cache.
Suggested answer: D

Explanation:

After rebooting the phone, connecting to Wi-Fi, and disabling metered data, the next step the technician should take is to Clear the cache (D). Clearing the cache can resolve issues with the phone's performance and is often necessary before updating software to ensure that the updates can be downloaded and installed without issues. It removes temporary files that may be interfering with the update process.

asked 02/10/2024
David Hill
34 questions
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