Quiz IT certification exam

Question 1

Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.

Which approach should a Solution Architect recommend m this case?

Accepted Answer

Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.

Answer

Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.

Answer

Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.

Answer

Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

Question 2

Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system. In itsfirst Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of ... to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ.As partof its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allow for a traditional ecommerce serf-service experience, and has decided to use its own custom-built solution as a way to accomplish this. One ofthe mam requirements for this custom ecommerce solution is that it must integrate into CPQ in order to present the same entitlements for pre-negotiated contracts that were created in CPQ.Which two suggestions should a Solution Architect recommend as a starting point to meet NTO's need of effectively integrating both applications together?Choose 2 answers

Accepted Answer

Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ.

Accepted Answer

Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.

Answer

Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.

Answer

Implement an external master Pricing database that can be cartedby both ecommerce and CPQ.

Question 3

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.Which three recommendations should a Solution Architect make to reduce customer impact?Choose 3 answers

Accepted Answer

Migrate all historical payment methods from the homegrown system.

Accepted Answer

Provide training and enablement for end users and admins prior to go live.

Accepted Answer

Compare invoices as produced in both systems to ensure customer invokes are as expected.

Answer

Utilize the standard user adoption reports and dashboards to track invoice data.

Answer

Create a release and change management process to incorporate feedback and fix issues.

Question 4

A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?Choose 2 answers

Accepted Answer

Collaboration between lines of business

Accepted Answer

Access to shared lines of business data

Answer

Simple security architecture across lines of business

Answer

Global case management across lines of business

Question 5

AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customersneed the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.Which three recommendations should a Solution Architect make to meet these business requirements?Choose 3 answers

Accepted Answer

Salesforce CPQ

Accepted Answer

B2B Commerce

Accepted Answer

CPQ B2B Commerce Connector

Answer

Salesforce Order Management

Answer

Salesforce Billing

Question 6

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.What should the Solution Architect recommend to give this kind of data access?

Accepted Answer

Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

Answer

Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

Answer

Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.

Answer

Give Sales Cloud license to the Field Service team to view Order and Order Item data.

Question 7

Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?

Accepted Answer

Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the 'Before Save' and 'After Save' contexts.

Answer

Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.

Answer

Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the 'After Save' context so that all operations can be organized in a single flow.

Answer

Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.

Question 8

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

Accepted Answer

Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.

Answer

Develop and present the business case to all project stakeholders before beginning the solution design and development phase.

Answer

Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

Answer

Define and document the business value map with project stakeholders to capture the value provided by the implementation.

Question 9

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

Accepted Answer

Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.

Answer

Engage Salesforce services to manage all governance and represent as the Steering Committee.

Answer

Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.

Answer

Engage a third-party company to manage all governance and represent as the Steering Committee.

Question 10

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.What should a Solution Architect recommend as the top priority to start this journey?

Accepted Answer

Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

Answer

Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

Answer

Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

Answer

Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Question 11

A Solution Architect is presenting a design for the Phase 1rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design. Further, the business wants the Solution Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.Which two responses should a Solution Architect present to the stakeholder s?Choose 2 answers

Accepted Answer

Map the product images from B2B Commerce to CPQ, by passing the URL of theimage File from CC Product to Product2 object. SEO data sync will require additional customization and it is recommended for Phase 2.

Accepted Answer

Map the discounts and promotions to Additional Discounts field on the quote Int. However, we would need to ensure thatthe price rules do not run for quotes originated from B2B Commerce unless there is a specific business need.

Answer

There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CPQ.

Answer

Product Images and SCO data are B2B Commerce specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CPQ.

Question 12

Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spareparts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needscustomers to be able to schedule appointments for service for their equipment.Which products should a Solution Architect recommend implementing to meet these requirements?

Accepted Answer

B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft

Answer

B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku

Answer

B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud

Answer

B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect

Question 13

Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?Choose 3 answers

Accepted Answer

Field Service Manager

Accepted Answer

Business Analyst

Accepted Answer

Field Service Agent

Answer

NTO employee representing a typical customer

Answer

Project Manager

Question 14

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.How should the Solution Architect segment opportunities and order data in Salesforce*

Accepted Answer

System of record (SOP.) for Opportunities and System of Engagement for Orders

Answer

SOR for Opportunities and System of Intelligence for Orders

Answer

System of Engagement for Opportunities and SOR for Orders

Answer

SOR for Opportunities and SOR for Orders

Question 15

Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.Which two recommendations should a Solution Architect make toward creating a CoC?Choose 2 answers

Accepted Answer

All development decisions will be made by internal resources.

Accepted Answer

Knowledge of the solution will stay within the organization.

Answer

Documentation around the solution will not be a concern.

Answer

It will be much more cost effective to create a CoE.

Question 16

Northern Trail Outfitters (NTO) is running amulti-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.What should be a Solution Architect's first recommendation?

Accepted Answer

NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.

Answer

NTO should set up an Operations team within ITto ensure proper management of the integrations going forward.

Answer

NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.

Answer

NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.

Question 17

Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two insync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.Which two considerations should a Solution Architect keep in mind for the implementation?Choose 2 answers

Accepted Answer

for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.

Accepted Answer

On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.

Answer

For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.

Answer

It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.

Question 18

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.What are two key considerations a Solution Architect should keep in mind when recommending packaging?Choose 2answers

Accepted Answer

Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

Accepted Answer

Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

Answer

It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.

Answer

Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Question 19

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

Accepted Answer

Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.

Answer

Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

Answer

Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

Answer

Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.

Question 20

A Solution Architect that been hired to consultAce Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-useroperations during business hours.Which integration solution should the Solution Architect recommend for the company's business needs?

Accepted Answer

MuleSoft Anypoint Platform

Answer

Salesforce Data Loader

Answer

MuleSoft Composer

Answer

Platform Events

Question 21

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

Accepted Answer

Grant access to resellers and partners byproviding Partner Community licenses.

Answer

Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

Answer

Grant access to resellers and partners by providing Customer Community licenses.

Answer

Grant access to resellers and partners by providing Customer Community Plus licenses.

Question 22

At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.Which approach should the Solution Architect take to meet these requirements?

Accepted Answer

Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.

Answer

Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.

Answer

Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.

Answer

Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

Question 23

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.Which three critical steps should the Solution Architect take first?Choose 3 answers

Accepted Answer

Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.

Accepted Answer

Identify key drivers and high-level data scope behind the needfor a consolidated reporting.

Accepted Answer

Draft a solution to show how consolidated reporting can be done using CRM Analytics.

Answer

Ensure all data objects across the different clouds have a unique external identifier

Answer

Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

Question 24

Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.

Accepted Answer

Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.

Answer

Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.

Answer

Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.

Answer

Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.

Question 25

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.Which three steps are necessary to set up a program roadmap?Choose 3 answers

Accepted Answer

Identify the high-level workload capacity and planning of the IT and Legal teams.

Accepted Answer

Create project plans for each of the projects that will be on the roadmap.

Accepted Answer

Explain how the program contributes to the business's goals.

Answer

Prioritize the transformation of activities involving the least development.

Answer

Prioritize the transformation of activities related to customers' interactions.

Question 26

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.Which integration mechanism should achieve this with standard capabilities?

Accepted Answer

Salesforce Connect

Answer

SOAP API

Answer

Change Data Capture

Answer

Bulk Rest API

Question 27

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.Which technical consideration should a Solution Architect make when designing collaborative forecasting?

Accepted Answer

If the sales user has many territories assigned to them, it can impact the performance of the forecast.

Answer

Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.

Answer

Important details should be tracked at the opportunity line level.

Answer

Forecast category names can be customized by submitting a Salesforce Support case.

Question 28

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

Accepted Answer

Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.

Answer

Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.

Answer

Give every end user the Functional Specification Document as their training materials and test them on the contents.

Answer

Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.

Question 29

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?Choose 2 answers

Accepted Answer

Fix the scope of the sprint during release planning regardless of how long it takes.

Accepted Answer

Create a regular sprint cadence across the different teams to demonstrate new functionality.

Answer

Use the last sprint of the release to stabilize it and eliminate identified issues.

Answer

Utilize the last sprint to include functionality that was missed from previous sprints.

Question 30

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.Which two options should a Solution Architect recommend and present to UC?Choose 2 answers

Accepted Answer

Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.

Accepted Answer

Implement a custom Experience Cloud site with 'product configurator' functionality first, then add headless commerce functionality in a follow-up phase.

Answer

Implement Salesforce CPQ internally first, then build 'product configurator' functionality in a custom Experience Cloud site in a follow-up phase.

Answer

Implement a templated self-service Experience Cloud site to show product information, add a 'Request a Quote' component, and recommend B2B Commerce implementation in a follow-up phase.

Question 31

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

Accepted Answer

Assess the level of data quality and test new features with a pilot before enabling for all users.

Answer

Assess the level of technical debt and test new features with the Product team in a Developer sandbox.

Answer

Assess the level of technical debt and test new features in a sandbox before enabling in production.

Answer

Assess the level of data quality and test new features with a subset of users in production before enabling all users.

Question 32

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.Which three recommendations should a Solution Architect make to meet these needs'Choose 3 answers

Accepted Answer

Create an opportunity when a customer clicks a cross-sell or upsell email link.

Accepted Answer

Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.

Accepted Answer

Set up lead nurturing with Marketing Cloud and automate emails through journeys.

Answer

Stop creating leads in Sales Cloud for abandoned carts.

Answer

Put all leads from the abandoned carts in a queue.

Question 33

After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?Choose 2 answers

Accepted Answer

The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.

Accepted Answer

Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

Answer

The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.

Answer

The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.

Question 34

Refer to the images below:<img alt="Salesforce Certified B2B Solution Architect image Question 34 59732 09232024001833000000"   width="353" height="471" src="https://examgecko.com/getfile/04ea45f8-94b6-4e18-b7f7-19fd3e05a839">As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.Which strategy should the Solution Architect choose to handle this scenario?

Accepted Answer

Option D, utilizing an external ETL tool to batch load the records into Salesforce

Answer

Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

Answer

Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

Answer

Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

Question 35

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.Which recommendation should a solution Architect make to meet the company's needs?

Accepted Answer

CRM Analytics

Answer

Sales Cloud Einstein

Answer

Reporting snapshots

Answer

Standard Dashboards

Question 36

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.What should a Solution Architect recommend as NTO begins its implementation?

Accepted Answer

Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

Answer

Advise the client to start with Experience Cloud.

Answer

Select an AppExchange product focused on contract lifecycle management.

Answer

Advise the client that Revenue Cloud is the starting point.

Question 37

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?Choose 2 answers

Accepted Answer

Completely unify all the channel strategies under the acquiring company's brand and strategy.

Accepted Answer

Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.

Answer

Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.

Answer

Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel.

Question 38

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions.Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?Choose 2 answers

Accepted Answer

Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.

Accepted Answer

Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.

Answer

Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.

Answer

Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.

Question 39

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.What kind of integration method should a Solution Architect suggest to accommodate this need?

Accepted Answer

Embed the devices' sensor data in a view on the Asset record.

Answer

Load the public cloud solution directly to Salesforce using MuleSoft.

Answer

Utilize Platform Events based on the devices' state change.

Answer

Utilize Apex Callouts based on the devices' state change.

Question 40

Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.What is the first thing a Solution Architect should recommend within UC's DevOps setup?

Accepted Answer

Set up a source control based development process that's understood and followed by administrators and developers.

Answer

Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment.

Answer

Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.

Answer

Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.

Salesforce Certified B2B Solution Architect Practice Test 1

Salesforce Certified B2B Solution Architect Practice Tests