Universal Containers wants to process mobile payments. How can this requirement be met?

Create a custom payments object

Add a custom field to store the credit card number

Attach a picture of the credit card.

Technicians earn certifications that must be renewed periodically to ensure their skills remain up-todate.How can these certifications be managed on the Resource?

Add the Resource Skill and set the End Date.

Add the Resource Skill and create Absence once expired

Add the Resource Skill and remove from the Service Territory once expired

Add the Resource Skill and set the End Date.

Add the Resource Skill and track certification using reminder.

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like forthis to be achieved on a mobile device using a Quick Action What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later

Update the Service Appointment field "In Jeopardy"

Universal Containers wants to help their dispatches determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Work Types with an Estimated Duration.

Operating Hours for Customer Accounts.

Work Types with an Estimated Duration.

Work Orders with Operating Hours

Work Types with Service Level Agreement.

4Universal Containers wants to help their dispatches determine the length of time a Work Order should last What should the Consultant implement to help achieve this goal?

Operating Hours for Customer Accounts.

Work Types with Service Level Agreement.

Operating Hours for Customer Accounts.

Work Types with an Estimated Duration.

Work Orders with Operating Hours

Work Types with Service Level Agreement.

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Create a Workflow to close the Milestone when the Wrap Up is complete

Create a Milestone which has entry criteria (or Status = Technician Wrap Up.

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up

Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

Create a Workflow to close the Milestone when the Wrap Up is complete

Create a Milestone which has entry criteria (or Status = Technician Wrap Up.

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up

Create custom fields to capture that the Wrap Up Activities have been completed.

You can use Heroku Connect for:

Data proxy with Salesforce Connect

What are the three access levels a user can have in a Heroku Organization account?

Admin. Programmer, and Operator

The Private Spaces feature can be useful if you need to:

Speed up an application's response time by running it on dynos that are located geographically closer to your customers

Ensure that your application's incoming traffic originates from a whitellsted set of IP addresses

Write Apex applications quickly

Speed up an application's response time by running it on dynos that are located geographically closer to your customers

Ensure that your application's incoming traffic originates from a whitellsted set of IP addresses

If an Organization member has the operator privilege on an app, that means the user can:

Transfer the app to someone else

Remove a member from the Organization account

Heroku Connect is an add-on that syncs Force, com data into:

Someone else's isolated network environment

A secondary Salesforce instance

Only one dyno in your app's dyno formation

Callouts from Salesforce to Heroku can be made using:

Apex triggers or outbound messages

The best use of Canvas apps is to:

Render custom widgets on Chatter feeds

Display third-party apps in Salesforce

Display real estate photos in Salesforce for house listings

Callouts in Apex trigger support which authentication mechanisms:

username and password credentials

OAuth flows using named credentials in the Remote Site settings

Universal Containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequentfollow-ups.Which two options should a Consultant recommend? (Choose two )

Change the Work Order with a closed status of "Cancelled".

Create a child Work Order for the follow-up Work Order

Change the Work Order with a closed status of "Cancelled".

Re-use the existing Work Order for the follow-up.

Create a child Work Order for the follow-up Work Order

Change the Work Order with a status of "New".

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.Which two capabilities will now be available? (Choose two.)

Manage Attached Articles and Search the Knowledge Base

Attach Articles to Work Orders and Work Order Line Items.

Attach Knowledge Articles to Work Order Line Hems Only.

Manage Attached Articles and Search the Knowledge Base

include Quick Actions and Global Actions in Attached Articles.

Attach Articles to Work Orders and Work Order Line Items.

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Objectives and WonX Rules

Service Contracts and Service Levels

Service Objectives and Work Types

The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration.Which three options are available to the Disaster? (Choose three.)

Select a Service Appointment from the list, press the "Change Status" action and "Dispatch".

Select multiple Service Appointment from the list and bulk schedule them Select a Service Appointment from the list, press the "Edit" action and allocate the Resource

Select a Service Appointments from the list and press the "Schedule" action.

Select a Service Appointment from the list, press the "Change Status" action and "Dispatch".

Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

Select multiple Service Appointment from the list and bulk schedule them Select a Service Appointment from the list, press the "Edit" action and allocate the Resource

Create a Workflow to close the Milestone when the Wrap Up is complete.

Select a Service Appointments from the list and press the "Schedule" action.

Salesforce Certified Heroku Architecture Designer Practice Test 5

Dispatchers at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training.

What should a Consultant implement to accomplish this requirement?

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Salesforce Certified Heroku Architecture Designer Practice Test 5

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Salesforce Certified Heroku Architecture Designer Practice Tests

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