In which two ways does Salesforce Flow for Service help customer service agent?

It allows an agent to pen a record and seamlessly resume a customer conversion.

It uses flows and quick action to walk agents through customer engagement.

It shows a checklist that agents can print.

It allows an agent to pen a record and seamlessly resume a customer conversion.

It uses flows and quick action to walk agents through customer engagement.

It helps an experienced agent show a new agent what to do.

Cloud Kicks (CK) is evaluating outbound message actions to send pricing updates to ....

Outbound messages could potentially be delivered out of order.

If the endpoint is unavailable, outbound messages are lost after 3 unsuccessful retries.

Outbound messages could potentially be delivered out of order.

Audit trail is not available for outbound messages.

Admin can configure up to 5 outbound message types for guaranteed delivery.

What dies debug option in Flow Builder allow an administrator to do?

Enter custom values for input variable and view step-wise details.

Roll back to previously executed actions, callouts, and changes committed to the database.

Run the most recent saved version of the flow with auto-save mode turned OFF.

Version a Flow that can be saved as current version after the Flow has run.

Which process must be automated using Flow Builder?

Whenever time based actions are involved.

Whenever deletion of records are involved.

Whenever time based actions are involved.

Whenever posting to chatter is involved.

Whenever outbound messages are involved.

A new VP of sales joined TrueGlobal Inc. TrueGlobal uses Salesforce for managing their global sales operations. The VP of sales wants to receive an email alert if a deal stage is changed to Closed Lost and the amount was greater than $1,000,000. What evaluation criteria should the administrator choose while creating this workflow rule?

When a record is created and any time it's edited to subsequently meet criteria

When a record is created and every time it is edited

When a record is created and any time it's edited to subsequently meet criteria

When a record is edited, and any time it's edited to subsequently meet criteria

Which of the following are true regarding the Lead Conversion process? Choose two

An Account is created if one with the same name is not found

Custom Lead fields can be inserted into standard or custom Account, Contact or Opportunity fields.

An Account is created if one with the same name is not found

A Contact is created if one with the same name is not found

An Opportunity is always created

Custom Lead fields can be inserted into standard or custom Account, Contact or Opportunity fields.

If a record meets one criteria, an email should be sent. If the record meets a different criteria, a task should be created. It is possible that a record meets both criteria.What is the recommended solution for this scenario?

Create one Process using the Process Builder

Create one Workflow Rule with two Workflow Actions

Create one Process using the Process Builder

Define two Processes using the Process Builder

What are three best practices a business analyst should keep in mind when creating a Flow?

Plan out their flow before they start building.

Wait until the end of the flow to make changes to the database.

Create a draft version of the flow and delete it after the real version has been successfully run at least once.

Plan out their flow before they start building.

Identify the Salesforce IDs and hardcode them in a process so they can be easily referenced.

Wait until the end of the flow to make changes to the database.

Northern Trail Outfitters (NTO) is looking to build an app for its logistics team where users will be able to submit inventory refill requests. The current manual process involves filling out a long form containing many fields. NTO is planning to replace the current process with Flows. Users frequently change field values as they are filling out the form. What should NTO keep in mind about letting users go backward in the Flow to make updates to field values?

Allow Navigation' needs to be set to TRUE on the Flow.

Only users with 'Navigate Flows'' permission can navigate to previous screens.

Letting users navigate from the later screen to the previous screen could result in duplicates.

Once the user navigates to previous screen, all field values on the current screen will be lost and will need to be repopulated.

Which process must be automated using Flow Builder?

Whenever time-based actions are involved.

Whenever posting to chatter is involved.

Whenever time-based actions are involved.

Whenever outbound messages are involved.

Whenever deletion of records is involved.

How can an Administrator monitor pending scheduled actions?

By periodically checking the Inbox.

By creating keep-alive events for scheduled actions.

Which three options are appropriate to distribute as a flow in a Site or a Portal instead of aSalesforce org?

A survey to collect feedback on new products.

An interest form for an upcoming conference.

A new product registration form.

A survey to collect feedback on new products.

A guided script for service reps to follow when customers lose their credit card.

An interest form for an upcoming conference.

A partner-sourced lead conversion wizard for internal Sales team.

A new product registration form.

What's the difference between Salesforce Flow and Flow Builder?

Flow Builder is a part of Salesforce Flow.

Salesforce Flow is a part of Flow Builder.

Flow Builder is a part of Salesforce Flow.

Salesforce Flow is the fastest version of Flow Builder.

Flow Builder isn't available in Lightning Experience, but Salesforce Flow is.

How is a flow interview described?

It is a running instance of a flow.

It is a reflective instance of a flow.

It is a special connector between two elements.

It is a running instance of a flow.

Salesforce Administrator would like to build a process to ask customers ten different questions when on a call with marketing users. Questions are based on the country and account language preference if the prospect is already a customer. How could the Administrator meet this requirement?

Create a flow to display questions based on country and language.

Write Apex code to show the questions automatically.

Create a process builder to display questions based on country and language.

Create a custom object for Questions and another object for answers, then use LWC to display questions dynamically.

Create a flow to display questions based on country and language.

In which three ways can a flow designer distribution flows that involve user interaction?

Custom Lightning web components

Which three Process Automation Settings can be found in Setup?

Let Administrators resume flows with pending actions

Let users resume shared flow interviews

Let Administrators resume flows with pending actions

Let users select run-as another user

Let users resume shared flow interviews

Let Administrators debug flows as other users

In which three ways can a flow designer distribute flows that involve user interaction?

Custom Lightning web components

The architect is designing a flow where a screen flow is used to create a contact and display a confirmation screen. While the confirmation screen is displayed, remote API is invoked to update the contact in the external system. The update fails. How should the architect resolve the design?

Add error handling mechanism to the flow and test often and early.

Use a separate transaction to update the contact in the external system.

Use Apex since updating a contact in the remote system is not possible in flow.

Use the Process builder instead of flow.

What key feature was introduced is Spring 21 release which helps with identifying performance...?

Accurate measure of the CPU time consumption of Flows and Processes

Stagger and Throttle plug-ins for Flows

Accurate measure of the CPU time consumption of Flows and Processes

Black run-as access for Processes

Optimizer plug-in for Flows and Processes

What can an Administrator do from within the flow error email?

Launch a debugger in Flow Builder.

Schedule an inspect Query in the originating org.

Launch a debugger in Flow Builder.

View the full name of the run-as user in the email.

View all errors across all active flows.

Ursa Major (UMS) is evaluating Salesforce for automating its mutual business processes. What should UMS keep in mind?

Salesforce automation tools are currently not supported in Microsoft internet Explorer.

Salesforce automation tools are not supported in Salesforce Lightning.

Salesforce automation tools are currently not supported in Microsoft internet Explorer.

Salesforce automation tools are not available in Salesforce Developer edition

Salesforce automation tools can not update records for which OWD is Public.

The Administrator At Universal Container (UC) needs to develop a flow to get the Sales reps' feedback on closed opportunities. The administrator wants to use the Opportunities object-specific action to launch it. Which standard feature can help UC accomplish this?

Use Salesforce How with Object specific action on the Opportunity object.

Use Process Builder and Salesforce Survey functionality with Object specific action on the Opportunity object.

Use Salesforce Survey functionality to help capture feedback.

Use Process Builder with custom apex to capture feedback.

Use Salesforce How with Object specific action on the Opportunity object.

Which three main categories con Flow elements be broken down into?

Guided visual processes, behind the scenes automation, and approval automations.

Logic, actions, and connectors.

Variables, choices, and stages.

An administrator wants to see which Flows currently have paused interviews or scheduled action. Where should the administrator go to ....?

In Setup, go to process Automation and select Paused Flow interviews.

In Setup, type ''Queue' in the quick search menu and select ''Queue''

In Setup, go to Flows and select the Recently Viewed List View.

In Setup, go to process Automation and select Paused Flow interviews.

In Setup, go to Process Automation and select Automation Home.

Where would a flow designer navigate to add a Screen Flow to a Lightning Page?

Setup > Lightning App Builder > Page

Setup > Lightning App builder > Flow Canvas

Setup > App Picker > Flow Builder.

Setup > Lightning App Builder > Page

Which of the following three statements are correct regarding Flow interviews?

A flow interview always runs n single instance of n flaw.

Users can use browser's Back or Forward buttons to navigate through a flow

A single flow can have up to 50 different versions.

A flow interview always runs n single instance of n flaw.

Any flow interviews that are not in use should be deleted go that user's pending list includes only interviews that they ..

Users can use browser's Back or Forward buttons to navigate through a flow

Only those flow interviews can be deactivated that have been paused at least once.

A single flow can have up to 50 different versions.

What can a record variable store?

A set of field values for a single record.

A set of field values for a single record that are not marked as Global.

A set of field values of multiple records that have the same object type.

A set of field values of multiple records that have multiple object types.

What does a Constant resource do?

It stores a fixed value that can be used throughout the flow.

It displays static text to the user.

It allows to configure logic to change the data type.

It stores a fixed value that can be used throughout the flow.

Salesforce Certified Process Automation Practice Test 2

Universal Containers (UC) is automatically its employee offboarding process. Payroll information is stored in an external system. What could UC use to make a automatic update to the payroll system when an employee is offboarded?

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Salesforce Certified Process Automation Practice Test 2

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Salesforce Certified Process Automation Practice Tests

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