When using a host block within a call flow, to what does the ProviderID value refer?

This is the HDX Connection Provider ID set within the database integration wizard.

This is the caller's telephone number.

This is the license identifier of the Avaya Aura@ Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

This is the SQL Statement ID set within the database integration wizard.

This is the HDX Connection Provider ID set within the database integration wizard.

Which statement regarding scripts is true?

A primary script is referenced directly from the Master script, otherwise it is a secondary script.

A primary script is the only place that call variables can be assigned.

A secondary script is the only place treatments can be applied to the call.

A primary script is referenced directly from the Master script, otherwise it is a secondary script.

Only a single secondary script is allowed per application.

A customer with an Avaya Aura@ Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this. Which two statements regarding a Boolean variable are true? (Choose two.)

A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

A Boolean variable is a variable of the type TRUE/FALSE.

A Boolean variable works correctly in a loop.

A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

A Boolean variable is a variable of the type ON/OFF.

A Boolean variable is a variable of the type TRUE/FALSE.

A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

Verify that the skillset is in service.

Queue to the skillset if the skillset is in service.

Provide a recorded announcement for a welcome message.Which three flow blocks support these requirements? (Choose three.)

Verify that the skillset is in service.

Provide a recorded announcement if the skillset is not in service.

Queue to the skillset if the skillset is in service.

Provide a recorded announcement for a welcome message.Which three flow blocks support these requirements? (Choose three.)

A customer with Avaya Aura@ Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-date data from the AACC?

the Contact Center Manager Administration View

A customer with Avaya Aura@ Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:IF DAY OF WEEK EQUALS MONDAY…FRIDAY THENWhat is the correct syntax required for this application?

IF DAY OF WEEK = MONDAY…FRIDAY THEN

IF DAY OF WEEK = MONDAY-FRIDAY THEN

IF DAY OF WEEK EQUALS MON…FRI THEN

IF DAYS OF WEEK EQUALS MONDAY…FRIDAY THEN

A supervisor in an Avaya Aura@ Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:GIVE IVR WITH VXML TREATMENT voicexml PARAMETERSWhat is a valid input after the PARAMETERS command?

ASSIGN "please enter account number.wav"

A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?

The original script application must be in the Local View.

Only an administrator logged in with webadmin credentials can perform the conversion.

The original script application must be in the Contact Center View.

The original script application must be in the Local View.

Only an administrator logged in with webadmin credentials can perform the conversion.

The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

A customer with Avaya Aura@ Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses. Which statement regarding the Event Handler is true?

The event handler monitors for music failure.

The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

The event handler monitors for music failure.

The event handler must be the first line on any script.

The event handler can monitor for excessive Not Ready time.

An administrator creating a flow application realizes that a skillset required for the application has not been created. Which statement about adding the skillset is true?

The only way to add a skillset is through the Configuration Component.

It can be added through the Application Variable folder in the Orchestration Designer tool.

It can be added through the Application Manager Data folder in the Orchestration Designer tool.

It can be added through the Applications folder in the Orchestration Designer tool.

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?

Database Integration Wizard (DIW)

Data Exchange Server (DX Server)

Application Programming Interface (API)

A customer with Avaya Aura@ Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue. If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent. Which section of script would accomplish this scenario?

ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop

ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop

SECTION wait_loopASSIGN 1 TO loop_counter_cvWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv +1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop

ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop

A customer with Avaya Aura@ Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

It can link Control Directory Numbers (CDN) to applications.

It can link skillsets to applications.

It can link agents to applications.

It can link intrinsics to applications.

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

The terminating character is always "#".

Add an extra number to the Number of Digits value.

The terminating character is always "#".

Use the Terminating Character (termchar) configuration entry to set the value.D. Assign the "#" as a call variable

A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates. Which category and type of variable will the administer modify in the variable table to accomplish this?

the global variable of the type Date

the call variable of the type Date

the wild call variable of the type Integer

a global or call variable of the type String

Avaya 3312 Practice Test 2 - Free Online Exam Prep & Questions

Question 1 / 25

A customer with an Avaya Aura@ Contact Center (AACC) is using the IF THEN ELSE END IF expression in the script. Given the following section of script:

IF DNIS = 5000 THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSE

QUEUE TO SKILLSET general_info

WAIT 2

END IF

QUEUE TO SKILLSET backup_skillset WAIT

Which statement describes what will happen to a caller encountering this section of script?

Become a Premium Member for full access

Unlock Premium Member

Avaya 3312 Practice Test 2

Question

Avaya 3312 Practice Tests

Practice Tests