How can the Extension Mobility feature be described?

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Which VVB CLI command can set an individual media file to an expired state?

set VVB cache stale_cache_entries

show set VVB cache stale_cache_entry <cache_entry_url>

Outils VVB cache stale_cache_entry <cache_entry_url>

set VVB cache stale_cache_entry <cache_entry_url>

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

configure Skill groups and Skill targets

configure Route teams and Skill targets

What is the goal of identifying a call type?

to ensure the correct Skill Target is selected

to ensure the call goes to the correct MRD

to ensure the contact is handled by the correct CCE Routing Script

to ensure the call reaches the agent in the correct queue

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Cisco Unified Communication Manager Server

Cisco Customer Voice Portal Reporting Server

Cisco Unified Communication Manager Server

Cisco Customer Voice Portal Reporting Server

Cisco Administration Server and Historical Data Server

When is the IVR leg established in a CCE Call Flow?

when CVP establishes an HTTP link with the VXML Server

when CVP establishes an HTTP link with the Media Server

when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)

when the Ingress Gateway delivers a SIP invite message to the CVP server

Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.

Configure set variable in ICM script editor

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.

Configure Business Hours under Organizational Setup > Departments under CCE Admin

Configure an IF node in ICM script editor

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

The voice gateway may modify the digits presented to downstream devices.

The PSTN is responsible for delivering the inbound call to a voice gateway.

The voice gateway may modify the digits presented to downstream devices.

The voice gateway provides IVR functionality in a Contact Center deployment.

The PSTN is responsible for delivering the inbound call to a voice gateway.

The PTSN is responsible for routing the call to the agent.

The voice gateway is responsible for routing the call to the agent.

What is the function of the CVP Subdialog Return element in a VXML application?

populate variables sent back to CCE

populate variables sent back to Virtualized Voice Browser

populate variables sent back to VXML Gateway

populate variables sent back to VXML Server

How are additional ICM Tools added?

Script Editor is available in the PG and ICM Router server.

PG Server node will add the additional tools provided in the Administration Tools folder.

Admin Server node will add the additional tools provided in the Administration Tools folder.

The Logger Server node will add the additional tools provided in the Administration Tools folder.

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

allows different groups of users to configure APIs based on their roles

obtains data from the base solution's database, known as Data Sources

allows agents to re-skill to a different skill group or team

automates Text to Voice Bot Configurations

allows different groups of users to configure APIs based on their roles

obtains data from the base solution's database, known as Data Sources

customizes the visual presentation of the reports

Which two steps are required to configure a Supervisor? (Choose two.)

assign the Supervisor to only one Team

ensure that "Is Supervisor" is checked

assign the Supervisor to only one Team

assign the Supervisor to a Skill Group and Precision Queue

make sure the Supervisor has an Active Directory Account

ensure that "Is Supervisor" is checked

assign the Supervisor to a Precision Queue

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

the agent with the Most Attributes

the number of calls the agent has taken

the agent with the Most Attributes

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Device Configuration under Infrastructure Settings card

Route Settings under Call Settings card

IVR Settings under Call Settings card

Device Configuration under Infrastructure Settings card

Miscellaneous under Call Settings card

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.Which configuration by an administrator in Agent Desk Settings allows this action?

Wrap-up on Incoming, set to Required

Wrap-up on Outgoing, set to Required

In Finesse, how are different gadgets enabled for specific team members?

Ask the agent to add the gadget to his desktop after launching Finesse.

Ask an administrator to configure the team with a custom layout.

Only the same type and configuration of gadgets are supported for all users.

Ask the agent to add the gadget to his desktop after launching Finesse.

Ask the supervisor to add the gadget to the agents desktop.

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of thecall.

ICM responds to the Route Request by running a Routing Script.

CVP delivers a Route Request to the ICM Central Controller.

CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of thecall.

Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

ICM responds to the Route Request by running an Administrative Script.

ICM sends an Agent Label, which prompts a command to CVP.

ICM responds to the Route Request by running a Routing Script.

ICM responds to the Route Request by running an Administrative Script.

ICM sends a VRU Label, which prompts a command to CVP

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

caller defines the reason for the call from several menu options

access a database and provide the caller with all the needed information to complete the transaction (Self Service)

TCP/IP connections through the network

heartbeat mechanism between Contact Center components

caller defines the reason for the call from several menu options

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