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500-442: Administering Cisco Contact Center Enterprise

Administering Cisco Contact Center Enterprise
Vendor:

Cisco

Administering Cisco Contact Center Enterprise Exam Questions: 59
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The Cisco 500-442 CCEA exam is essential for professionals aiming to specialize in administering Cisco Contact Center Enterprise. Our comprehensive resource for 500-442 practice tests, shared by individuals who have successfully passed the exam, provides realistic scenarios and invaluable insights to enhance your exam preparation.

Why Use 500-442 Practice Test?

  • Real Exam Experience: Our practice test accurately replicates the format and difficulty of the actual Cisco 500-442 exam, providing you with a realistic preparation experience.

  • Identify Knowledge Gaps: Practicing with these tests helps you identify areas where you need more study, allowing you to focus your efforts effectively.

  • Boost Confidence: Regular practice with exam-like questions builds your confidence and reduces test anxiety.

  • Track Your Progress: Monitor your performance over time to see your improvement and adjust your study plan accordingly.

Key Features of 500-442 Practice Test:

  • Up-to-Date Content: Our community ensures that the questions are regularly updated to reflect the latest exam objectives and technology trends.

  • Detailed Explanations: Each question comes with detailed explanations, helping you understand the correct answers and learn from any mistakes.

  • Comprehensive Coverage: The practice test covers all key topics of the Cisco 500-442 exam, including contact center administration, configuration, and troubleshooting.

  • Customizable Practice: Create your own practice sessions based on specific topics or difficulty levels to tailor your study experience to your needs.

Exam number: 500-442

Exam name: Administering Cisco Contact Center Enterprise (CCEA 500-442)

Length of test: 90 minutes

Exam format: Multiple-choice, drag-and-drop, fill-in-the-blank, testlet, simlet, and simulation questions

Exam language: English

Number of questions in the actual exam: 55-65 questions

Passing score: Varies, typically around 750-850 out of 1000

Use the member-shared Cisco 500-442 Practice Test to ensure you’re fully prepared for your certification exam. Start practicing today and take a significant step towards achieving your certification goals!

Related questions

How can the Extension Mobility feature be described?

A.

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

A.

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

Answers
B.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

B.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

Answers
C.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

C.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

Answers
D.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

D.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answers
Suggested answer: C

Explanation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-featureconfiguration-guide_chapter_011101.html

asked 11/10/2024
saharat pinsaran
43 questions

What are two descriptions for the Agent Targeting Rule? (Choose two.)

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How does CUCM function in CCE?

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What are two channels or features supported by ECE? (Choose two.)

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Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

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Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

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What are two possible Outbound Dialing Modes? (Choose two.]

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Which two steps are required to configure a Supervisor? (Choose two.)

A.

assign the Supervisor to only one Team

A.

assign the Supervisor to only one Team

Answers
B.

assign the Supervisor to a Skill Group and Precision Queue

B.

assign the Supervisor to a Skill Group and Precision Queue

Answers
C.

make sure the Supervisor has an Active Directory Account

C.

make sure the Supervisor has an Active Directory Account

Answers
D.

ensure that "Is Supervisor" is checked

D.

ensure that "Is Supervisor" is checked

Answers
E.

assign the Supervisor to a Precision Queue

E.

assign the Supervisor to a Precision Queue

Answers
Suggested answer: A, D
asked 11/10/2024
Hicham Jellab
44 questions

What is the goal of identifying a call type?

A.

to ensure the correct Skill Target is selected

A.

to ensure the correct Skill Target is selected

Answers
B.

to ensure the call goes to the correct MRD

B.

to ensure the call goes to the correct MRD

Answers
C.

to ensure the contact is handled by the correct CCE Routing Script

C.

to ensure the contact is handled by the correct CCE Routing Script

Answers
D.

to ensure the call reaches the agent in the correct queue

D.

to ensure the call reaches the agent in the correct queue

Answers
Suggested answer: A
asked 11/10/2024
Flamur Kapaj
44 questions

Which .bat file displays the status of the VXML server and the applications running?

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