Cisco 500-442 Practice Test - Questions Answers, Page 6
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Related questions
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
PCCE Admin Mode
DPCCE 12K
PCCE 2K
DPCCE 4K
PCCE Lab Mode
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
Script Editor
Call Trace
Reason Code
Workflow
Config Manager Tools
Which tool can be used to verify the configuration of Basic Call settings?
Deleted Objects tool
ICM Script Editor
Router Log Viewer
Call Tracer
How many Workflows are supported by Finesse?
up to 20 Workflows with 5 per Team
up to 100 Workflows with 5 per Team
up to 100 Workflows with 20 per Team
up to 200 Workflows with 20 per Team
Which two types of scripts can be created with the Script Editor? (Choose two.)
Call Flow and Call Control Scripts
Call Studio Scripts
Routing Scripts
Tenant Scripts
Administrative Scripts
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
view Team gadget in Finesse
answer Calls from Skill groups and PQs
CUC login
log in to CCE admin
CUCMAPI
Which .bat file displays the status of the VXML server and the applications running?
ResumeApp.bat
Stalus.bat
Update.bat
Deploy.bat
What are two parts of a Single Sign-on message flow? {Choose two.)
IdS detects the user has an invalid access token
IdS detects the user has a valid access token
IdS provides a login page for authenticating the user
IdP provides a login page for authenticating the user
Browser issues PUT of the Finesse desktop with an access token
What are two channels or features supported by ECE? (Choose two.)
TSMS
Chat
Courtesy Callback
Callback
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