Cisco 500-442 Practice Test - Questions Answers, Page 5
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List of questions
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Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
CCE Admin page
Domain Manager
Active Directory
Configuration Manager
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Report Designer
Dashboard Administrator
Security Administrator
Report Definition Designer
Security Configuration Designer
Which two servers can be accessed from the Web Administration tool? (Choose two.)
Rogger
PG
DCCMP
CVP
Finesse
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
TCP/IP disconnect reports
Real-time Report
Historical Report
Administration Audit Report
Call Routing Reports
What are two possible Outbound Dialing Modes? (Choose two.]
Direct Predictive Mode
Preview Mode
Progression Mode
Accept Mode
Predictive Mode
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
VRU PG
Unified Communications Manager
Media Server
Voice Browser
Finesse Server
What does Precision Routing use to determine if an agent is part of its pool?
Skills
Attributes
Expressions
Teams
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)?
(Choose two.)
cost
productivity
customer expectations
customer satisfaction
call abandon rate
average queue time
How does CUCM function in CCE?
Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
What are two descriptions for the Agent Targeting Rule? (Choose two.)
Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
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