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Cisco 500-442 Practice Test - Questions Answers, Page 2

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List of questions

Question 11

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What is the maximum number of attributes that can be assigned to an Agent?

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Question 12

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Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

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Question 13

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In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

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Question 14

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What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

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Question 15

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How many clusters of Finesse will a single PG support?

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Question 16

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Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

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Question 17

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Which two functionalities should a Contact Center typically be provided? (Choose two.)

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Question 18

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Where should the RONA setting be positioned the highest?

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Question 19

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What are two default CCB VXML applications that could be modified? (Choose two.)

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Question 20

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What is the function of the CVP Subdialog Return element in a VXML application?

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