Cisco 500-442 Practice Test - Questions Answers, Page 2
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Related questions
What is the maximum number of attributes that can be assigned to an Agent?
40
50
200
500
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
Configure set variable in ICM script editor
Configure Business Hours under Organizational Setup > Business hours under CCE Admin
Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
Configure Business Hours under Organizational Setup > Departments under CCE Admin
Configure an IF node in ICM script editor
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
Routing Layouts
Workflows
Routing scripts
Skill-groups
Reason Codes
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
The voice gateway may modify the digits presented to downstream devices.
The voice gateway provides IVR functionality in a Contact Center deployment.
The PSTN is responsible for delivering the inbound call to a voice gateway.
The PTSN is responsible for routing the call to the agent.
The voice gateway is responsible for routing the call to the agent.
How many clusters of Finesse will a single PG support?
one
two
three
four
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
Monitor
Edit
Browse
Quick Edit
Which two functionalities should a Contact Center typically be provided? (Choose two.)
Skill-Based Routing
Surveys
IVR and Queuing
TCP/IP
Routing Protocols
Where should the RONA setting be positioned the highest?
on CVP OPS console
on the phone in CUCM
on the desk setting on UCCE
on the script in UCCE
What are two default CCB VXML applications that could be modified? (Choose two.)
CallbackEntry
cvp_ccb-vxml.tcl
Callback Engine
BillingQueue
CallbackQueue
What is the function of the CVP Subdialog Return element in a VXML application?
populate variables sent back to CCE
populate variables sent back to Virtualized Voice Browser
populate variables sent back to VXML Gateway
populate variables sent back to VXML Server
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