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Cisco 500-442 Practice Test - Questions Answers, Page 4

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List of questions

Question 31

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In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.

Which configuration by an administrator in Agent Desk Settings allows this action?

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Question 32

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In Finesse, how are different gadgets enabled for specific team members?

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Question 33

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What value is used for Variable REQUERY_NO ANSWER?

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Question 34

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Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

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Question 35

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Which server holds the .wav files on a UCCE environment?

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Question 36

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In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

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Question 37

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Which two components are needed to setup RONA? (Choose two.)

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Question 38

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In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

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Question 39

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Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

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Question 40

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What is the suggested mechanism to offer coaching to agents by supervisors?

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Total 59 questions
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