700-695: Cisco Collaboration SaaS Authorization for PreSales Engineer

The strategy to assign licenses to Webex Calling sites involves assigning the necessary licenses to each site according to the end-user needs. This approach ensures that each location has the appropriate number and type of licenses, such as calling and common area licenses, to meet the specific requirements of the users at that site. It provides flexibility and optimization of resources, ensuring that licenses are effectively utilized.

The minimum commitment for an Active User Meeting subscription is 40 users or 25% of the company's knowledge workers, whichever is greater. This subscription model allows organizations to pay based on the number of active users, making it cost-effective for companies with varying usage patterns.

Cisco Reference

The subscription terms and minimum requirements for Active User Meeting plans are outlined in Cisco's Flex Plan documentation.

The Webex Teams developer portal is primarily designed to enable developers to create Integrations and Bots. Integrations allow developers to connect Webex Teams with other applications, enabling data sharing and workflow automation across platforms. Bots are automated programs that can interact with users within Webex Teams, providing functionality such as notifications, reminders, and automated responses to user inputs. These tools allow developers to enhance the functionality of Webex Teams and create more efficient workflows for users.

The Auto Attendant feature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.

This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department.

The primary types of Smart Accounts in Cisco are Holding and Customer.

Holding Accounts are typically used by partners or distributors to manage and allocate licenses or entitlements to their customers.

Customer Accounts are directly associated with end-user organizations that use Cisco products and services, enabling them to manage their licenses and entitlements effectively.

Smart Accounts streamline the management and deployment of Cisco licenses, providing a central repository to handle all license-related activities across different customer environments.