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The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.

One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.

The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff

How would the end users be classified on a power/interest grid?

A.
High interest, low power
A.
High interest, low power
Answers
B.
Some interest, high power
B.
Some interest, high power
Answers
C.
High interest, some power.
C.
High interest, some power.
Answers
D.
Low interest, some power
D.
Low interest, some power
Answers
Suggested answer: A

Explanation:

The end users are classified as high interest, low power on a power/interest grid. This is because they are directly affected by the new reporting tool and have a strong preference for not using it, but they do not have much authority or influence to change the project decision or outcome. Option A is the correct answer.

How To Manage Stakeholders With a Power Interest Grid | Indeed.com UK

Stakeholder Analysis using the Power Interest Grid - ProjectManagement.com

ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onward distribution.

A project as been commissioned to replace the labour-intensive process and introduce a fully-automated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the correct area of the warehouse for onward distribution.

Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new automated system will be able to do this. The staff members are also worried the system will make their roles redundant.

Using a holist approach, which element of the POPIT model need further investigation in order to address the team's concerns?

A.
Process and technology
A.
Process and technology
Answers
B.
Information and technology
B.
Information and technology
Answers
C.
People and process
C.
People and process
Answers
D.
People and organisation
D.
People and organisation
Answers
Suggested answer: C

Explanation:

The elements of the POPIT model that need further investigation are people and process. This is because the staff members have raised concerns about the compatibility of the new automated system with the current process of handling parcels without barcodes or with obscured barcodes, as well as the impact of the system on their job security. These concerns relate to the people element, which covers the roles, skills, attitudes, and behaviors of the staff, and the process element, which covers the activities, tasks, and procedures involved in delivering a service or product. Option C is the correct answer.

POPIT Model -- Four View Model | Taking A Holistic Perspective | BusinessAnalystMentor.com

The POPIT Model | A Practical Guide To Delivering Results

Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:

1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working

2) Data is being migrated from the old computer system to the COTS software package

3) The IT department has documented the configuration of the COTS system

4) The legal department has confirmed that the new COTS system is compliant with company policies.

In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?

A.
Organisation and process.
A.
Organisation and process.
Answers
B.
Process and people
B.
Process and people
Answers
C.
People and technology
C.
People and technology
Answers
D.
Organisation and information.
D.
Organisation and information.
Answers
Suggested answer: A

Explanation:

The elements of the POPII model that have not yet been addressed by the changes identified are organisation and process. This is because there is no mention of how the new booking process will affect the organisational structure, roles, responsibilities, and culture of the company, or how the new COTS software package will integrate with the existing business processes and workflows. These elements are important to consider when introducing a new system or technology, as they may require changes or adaptations to ensure alignment and compatibility. Option A is the correct answer.

POPIT Model Business Analysis Technique - Knowledge Train

POPIT Model - GSU

Elizabenth is an external consultant who is helping a company streamline its process. She has not worked for this company before.

The managing director (MD) has explained that some of the line managers feel that this work is unnecessary, whilst others are concerned that their staff will be made redundant as a result of her recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization staff and for the involve line manager in formulating potential improvements. The MD has provided Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well as the names of the line managers involved.

To understand the concerns of operational staff and line managers, which pair of techniques SHOULD she use first?

A.
Document analysis and mind maps.
A.
Document analysis and mind maps.
Answers
B.
Observation and scenario analysis
B.
Observation and scenario analysis
Answers
C.
Business activity modeling and fishbone diagrams.
C.
Business activity modeling and fishbone diagrams.
Answers
D.
Interviews and rich pictures.
D.
Interviews and rich pictures.
Answers
Suggested answer: D

Explanation:

The pair of techniques that Elizabeth should use first to understand the concerns of operational staff and line managers are interviews and rich pictures. Interviews are a way of eliciting information from stakeholders by asking them open-ended questions and listening to their responses. Interviews can help Elizabeth to explore the views, opinions, needs, and expectations of the staff and managers regarding the process improvement project. Rich pictures are a way of capturing complex situations in a visual form by using symbols, icons, cartoons, or diagrams. Rich pictures can help Elizabeth to illustrate the current problems and issues faced by the staff and managers, as well as their emotions and relationships. Option D is the correct answer.

Paula is a business analyst working for a small bespoke furniture manufacturing company. The newly appointed chief executive, Beverly, has asked Paula to lead an initiative to refresh and restate (where necessary) the organization's plan for the next financial year. Paula recently led a planning worksope with senior managers and has made the following notes about issues raised in the worshop:

The company....

a) Aims to supply 10% of the local bespoke furniture market by the end of the financial year.

b) Will Invest In local radio advertising and appoint a creative team to develop an appropriate advertisement

c) Will await the final draft of the annual accounts before considering investing in a new range of high-tech chairs.

d) Will adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs

e) Recognises that bespoke furniture will always be more expensive than mass-produced, standard furniture

Which of these notes will go into her MOST analysis?

A.
a, b and d.
A.
a, b and d.
Answers
B.
a, b and c.
B.
a, b and c.
Answers
C.
b, c and e.
C.
b, c and e.
Answers
D.
a, d and e
D.
a, d and e
Answers
Suggested answer: A

Explanation:

The notes that will go into the MOST analysis are a, b and d, as they correspond to the elements of Mission, Strategy and Tactics. The mission is to supply 10% of the local bespoke furniture market by the end of the financial year (a). The strategy is to adopt new 3D printing technologies to gain an advantage when quoting for bespoke furniture designs (d). The tactics are to invest in local radio advertising and appoint a creative team to develop an appropriate advertisement (b). Note c is not part of the MOST analysis, as it is not related to any of the elements.

MOST Analysis - What It Is And How To Use It - BusinessAnalystMentor.com

MOST Analysis - Part Of The Business Strategy Toolkit - Boardroom Advisors

Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team:

Dear Team,

Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.

I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.

Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of these

Finally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan.

Thanks. Nastya.'

Which elements of PESTLE are identified in this email?

A.
Environmental, Political. Socio-Cultural.
A.
Environmental, Political. Socio-Cultural.
Answers
B.
Economic, Environmental, Legal
B.
Economic, Environmental, Legal
Answers
C.
Socio-Cultural. Technological. Economic
C.
Socio-Cultural. Technological. Economic
Answers
D.
Political, Legal. Economic
D.
Political, Legal. Economic
Answers
Suggested answer: B

Explanation:

The elements of PESTLE that are identified in this email are Economic, Environmental and Legal. Economic factors are related to the costs and prices of the business and its competitors. In this email, Nastya mentions that their competitors have lower costs and that they need to secure a better component price and negotiate with their energy supplier (B). Environmental factors are related to the natural resources and sustainability of the business and its impact on the environment. In this email, Nastya mentions that she wants a full review of the biodegradability of the packaging of all their products and that she is mindful of the costs of renewable power (E). Legal factors are related to the laws and regulations that affect the business and its operations. In this email, Nastya mentions that their employment regulations need revisiting due to changes in pension rules and paternity/maternity rights (L).

PESTLE Analysis Explained (With Examples)

What is a PESTLE Analysis? A Complete PESTLE Analysis Guide - OnStrategy

A business analyst working for a manufacturing company has been asked to support a new initiative to review and redesign the company's

Process, enabling it is increase its production and expand into overseas markets. He is working in a team of business analytics and has been asked to do the following:

a) Assist in the evaluation of the benefits defined in the benefits plan

b) Lead requirements elicitation and clarification activities

c) Deliver coaching, training and ongoing support for any changes to existing processes.

Once the business analyst has completed these activities, which parts of the Business Change lifecycle will he have supported-?

A.
Design. Alignment and Implementation
A.
Design. Alignment and Implementation
Answers
B.
Implementation. Definition and Alignment
B.
Implementation. Definition and Alignment
Answers
C.
Design and Realisation
C.
Design and Realisation
Answers
D.
Realisation. Design and Implementation
D.
Realisation. Design and Implementation
Answers
Suggested answer: D

Explanation:

The parts of the Business Change lifecycle that the business analyst will have supported are Realisation, Design and Implementation. Realisation is the phase where the benefits defined in the benefits plan are evaluated and measured. The business analyst will support this phase by assisting in the evaluation of the benefits (a). Design is the phase where the elements that will support the change are defined and developed. The business analyst will support this phase by leading requirements elicitation and clarification activities (b). Implementation is the phase where the change is embedded into the organisation and its processes. The business analyst will support this phase by delivering coaching, training and ongoing support for any changes to existing processes .

Business Change Lifecycle - YouTube

The Change Management Life Cycle; Involve Your People to Ensure Success ...


EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:

'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel'

Which type of business rule is this?

A.
Internal policy.
A.
Internal policy.
Answers
B.
Internal processed
B.
Internal processed
Answers
C.
External requirement.
C.
External requirement.
Answers
D.
External constraint.
D.
External constraint.
Answers
Suggested answer: C

Explanation:

An external requirement is a business rule that is imposed by an external source, such as a law, regulation, or standard. The business rule in this question is a legal obligation that EuroCoach has to comply with, so it is an external requirement. Option C is the correct answer.

A division of a telecommunication company is reviewing its current product range. It has decided to reposition itself by narrowing its product scope to 'deliver consultancy service'. The activity is the primary doing activity doing on a business Activity Model (BAM) defined by the Chief Executive Officer (CEO). A number of other activities have been identified, five of which are listed below:

Determine which customer to target for

a) Determine which customers to target for our focused service.

b) Track the progress of consultancy contracts placed by customers.

c) Define the skills sets of the consultants supplying our service.

d) Agree on a marketing campaign to make people aware of our new product focus

e) Run monthly open days, showcasing our consultancy expertise.

Which of these would be categorized as planning activities on the CEO's BAM?

A.
a. c and d
A.
a. c and d
Answers
B.
a, b and e.
B.
a, b and e.
Answers
C.
b, c and e.
C.
b, c and e.
Answers
D.
c. d and e
D.
c. d and e
Answers
Suggested answer: D

Explanation:

Planning activities are those that must be considered beforehand in order to complete the doing and enabling activities. They are usually related to defining or determining some aspects of the business. In this question, the activities c, d and e are planning activities, as they involve defining the skills sets of the consultants, agreeing on a marketing campaign, and running monthly open days. These activities are necessary to support the primary doing activity of delivering consultancy service. Option D is the correct answer.

A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle' packages for organization that regularly need to send their staff overseas. The following activities have been identified so far:

a) Monitor flight bundle' sates

b) Sell 'night bundles*

c) Determine demand amongst existing customers

d) Identify potential airline earners

e) Determine 'flight bundle' locations,

f) Define bundle pricing.

Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable.

With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?

A.
c and f
A.
c and f
Answers
B.
a. c and f
B.
a. c and f
Answers
C.
a, b. d and e.
C.
a, b. d and e.
Answers
D.
b, d and e
D.
b, d and e
Answers
Suggested answer: A

Explanation:

The Operations Director for FlyMe is concerned about the market demand and profitability of the new business proposition. Therefore, she will be keen to ensure that the planning activities that address these concerns are discussed before the meeting ends. These activities are c and f, as they involve determining the demand amongst existing customers and defining the bundle pricing. These activities will help to assess the feasibility and viability of the new offering. Option A is the correct answer.

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