Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.Which business rule already satisfies this requirement?

Populate Assignment Group based on CI/SO

Populate Assignment Group based on Cl Support Group

Problem Assignment Group based on CI Support Group

ITSM Best Practice Group Assignment

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Create and manage Approval Policies

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

Populate Assignment Group based on Cl/SO

Auto-populate ITSM Assignment Groups

What are key relationships between Change and Release Management?Choose 3 answers

Release management application is required, to use the Change management application

Change management provides governance which includes Release management

Change includes planning and approvals, Release includes building resting and execution of changes

A Change can contain one or more Releases

A Release can contain one or more Changes

Release management application is required, to use the Change management application

Change management provides governance which includes Release management

Change includes planning and approvals, Release includes building resting and execution of changes

What are key relationships between Change and Problem records?Choose 2 answers

Problem can be solved by a Change

A Problem must be associated with a Change, before it can be closed

Changes which cause incidents should have an associated Problem

Problem can be solved by a Change

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

New change models are only visible to Change Managers

Workflow has not been published

Testers need itil role to see me change models

New change models are only visible to Change Managers

New change model needs Active lo be set to True

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow

Unpublish the baseline Change - Emergency -Authorize flow

Deactivate the baseline Change - Emergency - Authorize flow

Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

How are Features related to Products and Releases?

Products have associated features, which are organized into releases

Products use features to define release types

Features are included in releases, not associated with products

Emergency releases can include products and features

How is granular read and write access for a specific change model defined?

Setting Advanced Security to true and applying user criteria

Configuring ACL's on the Create New landing page

Configuring ACL's on the chge_model table

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Automatically via the Change - Implementation subflow

Manually by the user during all states, except Closed or Canceled

Automatically via the Change - Implementation subflow

Manually by the user during New, Assess, and Authorized states

Automatically depending on the category selected on the Change Request

Manually by the user during all states, except Closed or Canceled

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Proposed, Accepted, Rejected, Cancelled

Proposed, Accepted, Rejected, Reopened

Proposed, Received, eCAB Convened, Closed

New, Work in progress, Escalated, Communicated

The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

ProblemState.STATES.FIX_IN_PROGRESS

104.ProblemState.STATES.FIX_IN_PROGRESS

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

Count of Completed Changes per Month, by Change Type

Count of Completed Changes per Month, by Category

What are key relationships between Change and Release Management? (Choose three.)

Change includes planning and approvals; Release includes building, testing and execution of changes

A Release can contain one or more Changes

Change management provides governance, which includes Release management

Release management application is required, to use the Change management application

Change includes planning and approvals; Release includes building, testing and execution of changes

A Release can contain one or more Changes

A Change can contain one or more Releases

Change management provides governance, which includes Release management

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

Proposed. Accepted Rejected Cancelled

New. Work: m progress Escalated Communicated

Proposed. Accepted Rejected Cancelled

Proposed Received eCAB Convened Closed

Proposed Accepted Reacted Reopened

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Edit in Form Designer https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/catalog-builder.html

When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

New incident created from the message

New case is created from the message

New incident created from the message

New interaction is created from the message

Email is rejected and auto-reply sent to sender

What are some good practices for guiding your customers' use of Notifications?Choose 3 answers

Use incident itil role template as the master template to build all other ITSM templates

Get input from Marketing department, regarding format of customer/caller facing notifications

Make sure Notification requirements and test plans are in the project scope from the start

When possible, maximize the quality or email updates to customers

Use incident itil role template as the master template to build all other ITSM templates

Get input from Marketing department, regarding format of customer/caller facing notifications

Make sure Notification requirements and test plans are in the project scope from the start

Use templates to ensure consistency and ease of configuration

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?Choose 2 answers

Edit system property com.snc incident autoclose basedon resolved_at

On Incident Properties, for Autoclose Incident Tasks, select Yes

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

Enable system property com snc incident.mcidentjask closure

Edit system property com.snc incident autoclose basedon resolved_at

On Incident Properties, for Autoclose Incident Tasks, select Yes

ServiceNow CIS-ITSM Practice Test 1 - Free Online Exam Prep & Questions

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

Change Landing Page

Change Overview

Change Interceptor

Change Catalog

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ServiceNow CIS-ITSM Practice Test 1

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ServiceNow CIS-ITSM Practice Tests

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